The Juran Prescription: Clinical Quality Management / Edition 1

by Kathleen Jennison Goonan

Overview

The Juran Prescription identifies the practical steps needed if clinicians are to build a quality program tailored to their individual organizations. Based on the highly effective management techniques of renowned Dr. Joseph Juran, this book outlines management strategies, techniques, and skills that are essential in transforming health care organizations. The author examines the principle at the heart of Juran's teachings—Total Quality Management—as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care.

Product Details

ISBN-13:	9780787900960
Publisher:	Wiley
Publication date:	06/16/1995
Series:	Jossey-Bass Health Series
Edition description:	1st ed
Pages:	256
Product dimensions:	6.26(w) x 9.23(h) x 0.84(d)

About the Author

KATHLEEN JENNISON GOONAN is the medical director of policy, evaluation, and improvement for Blue Cross and Blue Shield of Massachusetts. An associate of the Juran Institute, she lectures nationally on clinical quality management.

Table of Contents

Foreword
1: New Skills for Clinical Leaders
2. The Basic Physiology of Quality
3. A Sampler of Success Stories
4. Measuring Care and Managing Variation
5. Planning and Designing Care Processes
6. Practice and Outcomes Improvment
7. Implementing Quality Management in Clinical Settings(Robert Halder, M.D.)
8. Strategic Planning for Clinical Quality and Performance
Conclusion: Panacea, Placebo, or the Right Prescription?

Editorial Reviews

Reviewer: Mark E. Anderson, MSHHA (Children's Hospital of Wisconsin)
Description: This book draws upon the teachings of Joseph Juran and upon the direct observations of successful clinical organizations to describe the skills, techniques, and strategies that help "prescribe" effective quality program development and management within organizations and ensure organizational success.
Purpose: The purpose is to help healthcare organizations identify the practical steps and processes individuals and organizations can take to build quality programs. The "prescriptions" suggested are built upon teachings of the Juran Institute and the experiences of clinicians in a variety of healthcare organizations.
Audience: This book especially targets physicians, administrators, managers, and other healthcare personnel who are charged with responsibility for quality management within clinical institutions.
Features: The book features a wide array of successful organizations (Intermountain Health Care, Unihealth America, Kaiser Permanente, Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts) that have applied Juran Institute techniques for managing quality, outcomes, satisfaction, loyalty, and costs within turbulent environments. Tables, figures, and exhibits are effectively used to present data and concepts, and a comprehensive and current reference listing is included.
Assessment: I believe this is a useful book for physicians, administrators, and managers within healthcare organizations. It presents a multitude of strategies and techniques for developing quality programs as well as for helping individuals and organizations ensure organizational success and consumer satisfaction.

Doody's Review Service

3 Stars from Doody

This book draws upon the teachings of Joseph Juran and upon the direct observations of successful clinical organizations to describe the skills, techniques, and strategies that help ^^prescribe^^ effective quality program development and management within organizations and ensure organizational success. The purpose is to help healthcare organizations identify the practical steps and processes individuals and organizations can take to build quality programs. The ^^prescriptions^^ suggested are built upon teachings of the Juran Institute and the experiences of clinicians in a variety of healthcare organizations. This book especially targets physicians, administrators, managers, and other healthcare personnel who are charged with responsibility for quality management within clinical institutions. The book features a wide array of successful organizations (Intermountain Health Care, Unihealth America, Kaiser Permanente, Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts) that have applied Juran Institute techniques for managing quality, outcomes, satisfaction, loyalty, and costs within turbulent environments. Tables, figures, and exhibits are effectively used to present data and concepts, and a comprehensive and current reference listing is included. I believe this is a useful book for physicians, administrators, and managers within healthcare organizations. It presents a multitude of strategies and techniques for developing quality programs as well as for helping individuals and organizations ensure organizational success and consumer satisfaction.

Mark E. Anderson