The IT Value Network: From IT Investment to Stakeholder Value

by Tony J. Read

Overview

How much should management care about IT investment and value? A lot. Many managers see IT as just a necessity of doing business or business enabler, not a powerful capability that can drive the business. The truth is, your organization won't see optimal results without effective IT value-based management. It's time to get the most bang from your IT buck.

Strategic and forward-looking, The IT Value Network: From IT Investment to Stakeholder Value offers an innovative perspective, challenging you to align IT spending more effectively to your company's business strategy, value system, and the business network for sustained competitive and network advantage.

A true road map for value-creation, realizing bottom-line dollars and intellectual capital, The IT Value Network: From IT Investment to Stakeholder Value reveals:

• A proven framework to unlock and realize IT value, bridging the value gap between the CIO and business partners, especially the CFO and the board

• How value needs to be triangulated using various financial-based and organization-based measures, applying the IT value index scorecard and the IT value portfolio

• Six degrees of IT value management to maximize stakeholder economic value

• Case studies demonstrating how four companies in the banking, financial, retail, and high-tech/telecommunications industries realized IT value

• IT value maturity model, checklist, and toolkit for easy implementation

Maximize stakeholder economic value. Gain sustained competitive advantage or network advantage from IT investment and spending. Lead your entire organization to new realms of success in today's challenging economic climate, through the visionary methods and techniques found in The IT Value Network: From IT Investment to Stakeholder Value.

Product Details

ISBN-13:	9780470541876
Publisher:	Wiley
Publication date:	09/18/2009
Sold by:	JOHN WILEY & SONS
Format:	eBook
Pages:	336
File size:	3 MB

About the Author

Tony Read has over 20 years of international experience in the IT, High Tech, Telecommunications, Retail and Banking industries.  He is President of Read and Associates, a technology consulting firm.  Before founding Read & Associates, Dr. Read was SVP Strategy and Service Excellence, Technology and Operations, at CIBC. Prior to that he was CIO/SVP IT at Convergence Communications, a Telecommunications provider. He has also held several executive positions at Nortel Networks, including: VP Global Customer Relationship Management, CIO/VP IT Caribbean and Latin America, BIO/VP IT Wireless LOB, VP IT Strategy and Information Management.

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Table of Contents

Foreword.

Preface.

Acknowledgments.

PART I STATUS QUO—WHERE’S THE VALUE?

CHAPTER 1 IT Investment.

Sticker Shock.

Six Decades of IT Investment.

IT Investment Trends.

IT Investment Classification: The Four "S" Category Model.

Future IT Investment.

CHAPTER 2 Conventional IT Valuation.

Bottom Line.

Maximizing Shareholder Value.

Conventional Asset Valuation.

Challenging Conventional Norms.

Lost Value.

CHAPTER 3 Banking Value.

Financial Services Industry Global IT Investment.

North American Banking Industry.

North American Banking Market Challenges.

Banking Industry IT Value Observations.

NA Bank Case: IT Investment Observations.

PART II TRIANGULATING THE VALUE—SOMEWHERE HERE.

CHAPTER 4 IT Value Network Measurement.

Identifying Investment.

Justifying Investment.

Prioritizing Investment.

Selecting Investment.

Performance of Investment.

Realizing Value from Investment.

CHAPTER 5 IT Value Network Measures: Financial-Based Methods.

Traditional Financial and Accounting Techniques.

Emerging Financial Techniques.

Emerging Decision-Support Techniques.

Value-Creation Business Case.

CHAPTER 6 IT Value Network Measures: Organization-Based Methods.

Conventional Planning Techniques.

Emerging Organizational Management Techniques.

Emerging Information Economics Techniques.

CHAPTER 7 Triangulating IT Investment Value.

Value Index and Value Lenses.

IT Value Portfolio.

PART III SIX DEGREES OF IT VALUE—THERE IT IS.

CHAPTER 8 IT Value Network Management.

Value Capture.

Value Enabling.

Value Optimization.

Value Realization.

CHAPTER 9 First Degree of IT Value.

Value System.

Process and System Improvement.

CHAPTER 10 Second Degree of IT Value.

Strategic Planning.

Portfolio Governance.

CHAPTER 11 Third Degree of IT Value.

IT Systems and Infrastructure Capability and Capacity.

Organization and People Capability and Capacity.

CHAPTER 12 Fourth Degree of IT Value.

Program and Project Management.

System Management.

CHAPTER 13 Fifth Degree of IT Value.

Service Management.

Information Management.

CHAPTER 14 Sixth Degree of IT Value.

Networked Value Management.

PART IV IT VALUE NETWORK CLIENTS—DID IT, GOT IT.

CHAPTER 15 NA Bank.

Challenge: Strategic IT Investment Alignment.

Solution: The IT Value Network.

Impact: IT Investment Redirection for Higher Value Capture.

CHAPTER 16 Nortel Networks.

Challenge: Speed of Market Change.

Solution: The IT Value Network.

Impact: IT Reorganization and Improved Capability for Value Enabling.

CHAPTER 17 Indigo Books & Music.

Challenge: Project Management.

Solution: The IT Value Network.

Impact: Project Management Office for Value Optimization.

CHAPTER 18 NA Credit Union.

Challenge: Credit Union Merger.

Solution: The IT Value Network.

Impact: Successful Bank Integration for Value Realization.

PART V EMERGING REALITY—DO IT, VALUE IT.

CHAPTER 19 Forward Thinking.

Value Networks.

Value Systems.

Value Options.

Maximizing Stakeholder Economic Value.

CHAPTER 20 Connecting the Dots.

IT Value Network Maturity Model.

IT Value Network Checklist.

Collaboration for Network Advantage.

Value IT.

Glossary.

Notes.

About the Author.

Index.