The IT Handbook for Business: Managing Information Technology Support Costs

by William Couie

Overview

Over spending on IT Support? Businesses pay huge amounts of money for technical support. A large portion of these expenditures can be greatly reduced, and even eliminated, by simply educating the business-person on IT support procedures. The IT Handbook for Business was written to give you an inside look at the practices of the Information Technology support industry. Filled with an enormous amount of money-saving information and techniques, this book is a must-have for the business owner, manager, and professional. You will learn techniques that will raise your information technology "IQ" on subjects, such as: How to interview an IT firm What a quote and invoice should look like How to spot scams and unfair billing practices Save time, increase reliability, reduce costs, and enhance productivity. Written by an IT professional with more than 30 years experience, The IT Handbook for Business will be your desktop companion for years to come. You will not find this information anywhere else!

Product Details

BN ID:	2940012544117
Publisher:	The IT Handbooks
Publication date:	12/07/2010
Sold by:	Barnes & Noble
Format:	eBook
Pages:	178
File size:	88 KB

About the Author

William (Chris) Couie, MCSE, MCP, A+ (Microsoft Certified Systems Engineer and Professional and A+ Certified hardware technician). More than 20 years IT field experience and over 30 years experience working in the IT Industry with consultation, auditing, computers, networking and training.

Editorial Reviews

They don't teach you how to drive or maintain a car before they sell it to you and they don't teach you how to use or maintain a computer or network before they sell it to you. This book does the latter without throwing a bunch of geek terms at you and in plain language I learned how to take control of our support spending. It shows you how to keep from getting ripped off or scammed and how to streamline what you're currently doing, (that part alone is going to save us a load of dough).

Biz Manager

This is a great resource for every business or anyone that owns a computer. This book empowers someone that knows little about the workings of computers to ask questions and what to be looking for. We all see it every day, your computer or someone that you know is having problems and you call some random computer company to come fix it. They show up spend a couple of hours doing who knows, feeds you some gibberish, sends you a $250 bill and your computer still doesn't work.

Concerned Business

Bought this book on Createspace before it got to Amazon via a link I got on Facebook. I can't believe how blind I've been. The techniques taught here are easy to use and setup in any business or office. I'm going to get a bonus this year because we're going to save a fortune.

Pros: 1)Can and does teach you how to save a huge amount of money on IT support. 2)You don't need to be an IT guru to understand the info. There is zero techno-babble in here and all terms are easy to understand.

MedPrac Business

Learn how to spot IT scams and unfair billing practices, how to interview an IT firm, what a service invoice or quote should look like, and much more. All in seventeen detailed chapters. Certain chapters in the book will stand out to different businesses and managers depending on their personal situations. Lowering IT Costs. These chronic expenses can overwhelm budgets as well as the managers responsible to keep them in check. The valuable tips on these ten pages alone make this a must own book!

Readers Choice