The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off

by Mark Kaplan, Mason Donovan

Overview

Tens of thousands of leaders every year attend their award winning inclusion programs. The Inclusion Dividend has continually hit the best-seller list, listed as a must-read, and leveraged in corporate and academic classrooms across the world. Diversity and inclusion is a journey. This 2nd Edition takes you further along that journey with updated research and more concepts. In today's increasingly diverse, global, interconnected business world, diversity and inclusion is no longer just the right thing to do, it is a core leadership competency and central to the success of business. Working effectively across differences such as gender, culture, generational, race, and sexual orientation not only leads to a more productive, innovative corporate culture, but also to a better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture. Most leaders have the intent to be inclusive, but translating that into a truly inclusive outcome with employees, customers and other stakeholders requires a focused change effort. The authors provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of the competition.

Product Details

ISBN-13:	9781732726208
Publisher:	Dg Press
Publication date:	07/11/2019
Pages:	262
Product dimensions:	6.00(w) x 9.00(h) x 0.55(d)

About the Author

Mark Kaplan and Mason Donovan are managing partners of The Dagoba Group, a New England based consultancy specializing in leadership development, diversity and inclusion, and organizational change. Mark is the former CEO of MGK Consulting and has been advising organizations in these areas since 1986. Mark has been published in leading diversity publications and is a guest speaker at global D&I focused conferences. He earned his MA in HR Development from Villanova. For over a decade, Mason has consulted with the majority of Fortune 500 companies on talent acquisition, retention, and development. He has also worked with companies to create sustainable client relationships. Mason is the author of DRIVEN: A Manager’s Field Guide to Sales Team Optimization and is an accomplished speaker. He earned his MA in International Business from Webster University in The Netherlands. Both Mason and Mark reside in New Hampshire.

Ana Duarte McCarthy is the Chief Diversity Officer at Citi.

Table of Contents

Foreword ix

Acknowledgments xi

Introduction xiii

1 Diversity? Inclusion? What Do We Mean? 1

2 The Business Case for Inclusion 27

3 Understanding Key D&I Concepts 53

4 Framing a Sustainable Inclusion Initiative 73

5 Unconscious and Unintentional Bias 101

6 Insider-Outsider Dynamics 123

7 Dimensions of Difference 143

8 Critical Leadership Competencies 167

9 Change Strategies for Creating Inclusion 187

Conclusion 221

Index 225

Editorial Reviews

Diversity, like corporate social responsibility, is one of those buzz concepts that managers love to promote, despite not knowing how it fits into a company’s strategic vision. Here, consultants Kaplan and Donovan (DRIVEN: A Field Manager’s Guide to Sales Team Optimization) provide a textbook approach to the “diversity and inclusion” (D&I) topic, down to key takeaways and discussion exercises. The book opens by making the business case for inclusion, moves onto the psychological underpinning of bias and its effects on business, and finishes with two practical chapters on “change strategies.” Real world examples, like the fact that Facebook only recently added a female executive to its board or H&M’s misguided use of “all blond mannequins in its Thirty-Fourth Street store and all brunettes in its Harlem store,” enrich the argument. Less convincing are fictionalized anecdotes and examples—Kim, a typical senior manager, or Sarah, a generalized first female engineer with a civil engineering firm. Similarly, the discussion exercises feel contrived and are too brief to expose the complexity of the issues. Despite these quibbles, it’s rare to find a business book that so soundly hits the zeitgeist while also capably applying the best social sciences research to an important topic. (May)

Publishers Weekly