The Experience: The 5 Principles of Disney Service and Relationship Excellence

by Bruce Loeffler, Brian Church Narrated by Kevin Young

Overview

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and

Product Details

BN ID:	2940174826724
Publisher:	Ascent Audio
Publication date:	07/07/2022
Edition description:	Unabridged

Videos