Table of Contents
Introduction: The Case for Courtesy 1
Part 1 Everyday Courtesy as a Success Factor
1 Manners in the Twenty-First Century 11
2 Credibility: Creating It and Keeping It 18
3 Develop Your Gratitude Attitude: Say "Thank You" and Mean It 22
4 Are Your Nonverbal Messages Telling on You? 27
5 What the $%#*!& Is Going on Here? 35
6 Tell Me Less: Some Things Are Better Left Unsaid 39
7 Giving Genuine Compliments That Count 45
8 Improving Your Listening Skills 50
9 Being Smart About Smartphones and Other Devices 54
10 Using Social Media to Make-Not Break-Your Career 59
11 Travel Courtesy: Don't Leave Home Without It 64
Part 2 Best Behaviors at Work: Interacting with Bosses and Peers
12 Terror on Both Sides of the Desk: Relieving Interview Stress 73
13 The New Job: Getting Started on the Right Foot 83
14 Office Space: Make Working Together More Enjoyable and Productive 88
15 Getting Along with Your Manager: Spotting and Solving Personality Problems 94
16 How to Speak So Your Boss Will Listen 101
17 E-mail: Think Before You Send 105
18 Using Your Phone Most Productively 113
19 Dress Code Confusion 120
20 Mastering the Art of Meetings 126
21 When Meetings Go Virtual 129
22 How to Leave a Job: Making a Graceful Exit 134
23 Refuse to Schmooze and You Lose: Cultivating the Social Side of Business 140
24 Let's Do Lunch: Dining Your Way to Success 145
25 Getting Noticed-Without Becoming Notorious 150
26 He Said, She Said: When the Gender Gap Seems as Wide as the Grand Canyon 154
27 Citizenship in the Global Village 160
Part 3 Handling Sensitive Issues: Courtesy and Building Trust
28 Loving Your Enemies: Coping with the Price of Success 169
29 When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal 173
30 Dealing with a Bully Boss 178
31 Dealing with Negative Coworkers 182
32 Silence Is Not a Virtue: How to Complain Without Carping 186
33 An Apology Is in Order: Repairing the Damage with a Sincere Response 191
34 Delivering Unwelcome Information Without Damaging Relationships 195
35 Confronting with Courtesy: Preserving Relationships While Resolving Differences 203
36 When the Worst Happens: Dealing with Tragedy, Illness, and Death 210
37 Putting It All Together: Creating and Maintaining Your Personal Brand 216
A Final Word 223
Acknowledgments 225
Bibliography 227
Index 237
