The Digital Coaching Revolution: How to Support Employee Development with Coaching Tech

by Anna Tavis, Woody Woodward

Overview

Digital coaching is transforming employee experience and the future of work as we know it. Discover what you need to look for in digital coaching services before signing or renewing a contract with a provider.

Digital coaching offers organizations an effective, scalable and personalized approach to employee development that can transform an organization's entire workforce. This technology helps organizations seamlessly schedule, track and manage coaching services as well as evaluate ROI in ways previously unimaginable. The Digital Coaching Revolution is an essential resource for talent management, employee experience, L&D and HR business partners considering or already working with a digital coaching provider, platform or service.

Written by Anna Tavis and Woody Woodward, The Digital Coaching Revolution includes information to help you scale digital coaching across your workforce, whether your C-suite is already on board or not. The chapters offer insight into how to determine what will help every company's specific needs, what questions to ask a digital coaching provider before signing or renewing a contract and how to use the data to get more out of this service. With case studies from large organizations that have found success in digital coaching including Visa, CVS and Hilton, this book is the resource you need to upgrade your organization's approaches to employee experience, L&D and broader HR initiatives.

Product Details

ISBN-13:	9781398612532
Publisher:	Kogan Page, Ltd.
Publication date:	02/27/2024
Pages:	232
Product dimensions:	6.14(w) x 9.21(h) x 0.82(d)

About the Author

Anna Tavis, Ph.D., based in New York City, New York, is Clinical Professor, Department Chair of the Human Capital Management Department at NYU's School of Professional Studies. She is co-author of Humans at Work, also published by Kogan Page.

Woody Woodward, PhD, PCC, is Director of the Coaching Innovation Lab and leads the Master of Science degree program in Executive Coaching and Organizational Consulting at NYU's School of Professional Studies. He sits on the Board of Directors of the International Coaching Federation Thought Leadership Institute.

Table of Contents

** Chapter - 00: Introduction; ** Chapter - 01: The History and Evolution of Executive and Professional Coaching; ** Chapter - 02: Who are the Coaches and What do they do; ** Chapter - 03: L&D Coaching Transformed: Navigating Learning in the Digital Age; ** Chapter - 04: The Unfolding Journey of Digital Coaching in Organizations; ** Chapter - 05: The Tech and Data Revolution; ** Chapter - 06: Lessons From Sports; ** Chapter - 07: Expanding the Coaching Perspectives: Coaching for Health and Wellbeing; ** Chapter - 08: The New Frontiers of Chatbot and AI; ** Chapter - 09: Inclusive Coaching; ** Chapter - 10: Who Qualifies as a Coach?; ** Chapter - 11: Conclusion

Editorial Reviews

"The history and evolution of coaching is meticulously documented in this practical and timely book from Woody Woodward and Anna Tavis. Coaches who are trained to facilitate change in clients are grappling with the changes required to keep up with the coaching revolution. Learning and development professionals are feeling the pressure to develop the skills needed for a VUCA world. How we train coaches and deploy coaching must match the needs of a rapidly changing landscape. Woodward and Tavis are the pioneers we need to explore and stake our claim in the new digital landscape."

Ruth Reitmeier

"This is an important and timely book, shining a light on the rapid growth of professional coaching in the workplace and its superpower to change behaviors and transform organizations."

Jack Prevezer

"The Digital Coaching Revolution is an essential read for anyone looking to understand the profound impact of technology and analytics in the field of coaching. In the authors' vision of future organizations, every employee will enjoy the benefits of personalized coaching, guided by the insights and precision offered by artificial intelligence and data analytics. This transformation democratizes accessibility to coaching but elevates it to be more grounded in evidence and tailored to individuals. This book is a guide for all leaders, coaches and HR professionals who aspire to thrive in an era where AI-driven coaching is not just a luxury, but a fundamental tool for professional success."

David Green

"Coaching has grown as an organizational intervention since the start of the millennium. It has become almost ubiquitous in enterprise organization. But how can HR leaders leverage the revolution of AI and digital which has been sweeping through coaching since 2020? This highly practical book provides the insights and knowledge to help HR professionals navigate the intersection between coaching and technology and emerge as more informed and more effective consumers of coaching services."

Jonathan Passmore

"Exploring the cutting-edge world of executive coaching, Anna Tavis and Woody Woodward's book offers an insightful and comprehensive examination of the latest coaching technologies. Its in-depth analysis and practical case studies make it an invaluable resource for professionals seeking to enhance their coaching methodologies. This book is a testament to the transformative power of innovative coaching tools and strategies and is a must-read for anyone involved in executive coaching."

Alex Alonso

"The Digital Coaching Revolution is an indispensable guide for anyone dedicated to the evolution of learning and development in the digital era. This book emphasizes the integration of AI and data analytics in crafting personalized learning experiences. It also offers valuable insights for L&D professionals who want to enhance their coaching methodologies in the digital age."

Melissa Daimler

"This timely book is essential reading for anyone interested in understanding how technology will revolutionize organizational coaching and why there has never been a better opportunity to connect science, technology, and human expertize to improve people's experience at work and careers."

Tomas Chamorro Premuzik

"As coaching leaders and practitioners, we ask our organizations and clients to consider how they became what they are today and reflect on whether the same strengths, skills and attributes will work for them in the future. This book is an excellent synopsis of where the coaching industry has been and where it's going, inviting us to consider if and how much we are evolving with it and how ready we are to lead it into the next phase of its future."

Nicole Forward

"In an era defined by unprecedented change and technological advancements, The Digital Coaching Revolution explores the intersection between the professionalization of coaching and the adoption of digital technologies. Authored with scholarly insight, this book tracks the parallel lifecycles of these two dynamic forces, offering a compelling narrative on their convergence and the profound impact it has on the coaching landscape. By providing an academic lens to this burgeoning industry, the authors adeptly synthesize core issues and trends. In doing so, they shed light on how technology is not merely a tool but a catalyst for a fundamental reassessment of coaching-prompting reflection on its essence, delivery methods and, most significantly, its role in the ever-evolving landscape of organizational learning and development."

Shonna Waters

"The Digital Coaching Revolution is an important resource that chronicles the evolution of coaching and also provides a roadmap for how technology can be used to democratize coaching and enable every employee in any size organization to benefit from at-scale and tech-enabled professional development. Tavis and Woodward have created a vibrant global community of coaching and professional development leaders at NYU and beyond who will surely influence the workplace and what it means to develop employees for years to come."

Harvey Stedman Dean of the School of Professional Angie Kamath

"Tavis and Woodward have written the definitive guide to digital coaching with detailed analysis of its origins and future in the age of AI. The book connects purpose, history, technology and coaching best practices in various fields. It is a must read for anyone interested in coaching as a discipline and how technology is expanding its impact."

Brenda Sugrue

"The Digital Coaching Revolution is as compelling as it is timely. It captures not just the future of coaching, but also how it fits into the system of healthcare. A necessary read for both the aspiring and seasoned professional."

Senior Director of Coaching at Headspace Neal Sundberg

"I enthusiastically recommend Woody Woodward and Anna Tavis' important work on The Digital Coaching Revolution to anyone interested in digital learning, leadership development and coaching at scale. Thematically, the book very much aligns with what we hear from our global clients every day about the transformation, or "Third Wave" of Professional Coaching. As the authors stress, managing coaching at scale across an enterprise can achieve definitive and significant organization change- but only if it is approached in a holistic, connected way blending deep coaching expertise, emerging technologies and new operating models. That's less disruptive and revolutionary than it may seem; as the authors note it is more about making sustainable enterprise-wide investments based on what we know works over a reasonable time horizon."

Mark D. Arian

"This book takes you on an unusual and exciting journey of understanding, appreciating and embracing the many ways, turns and discoveries about the benefits of the intersection of technology and professional coaching. Some fairly obvious, others delightfully surprising. The Digital Coaching Revolution is a gift for all of us who try to better comprehend and, more importantly, better utilize technology and coaching."

Magda Mook

"The Digital Coaching Revolution explores the transformative power of AI in coaching across various settings including work, personal spaces, education and healthcare. In today's fast-paced world of constant transformation, deeply understanding how technology and AI can make a significant positive impact on work and life is critical. This book serves as an essential guide to understanding and navigating the evolving landscape of AI coaching. A must-read for anyone interested in the future of coaching, making it more accessible, inclusive and personalized."

Kathi Enderes

"The Digital Coaching Revolution is an essential read for anyone looking to understand the profound impact of technology and analytics in the field of coaching. In the authors' vision of future organizations, every employee will enjoy the benefits of personalized coaching, guided by the insights and precision offered by artificial intelligence and data analytics. This transformation democratizes accessibility to coaching but elevates it to be more grounded in evidence and tailored to individuals. This book is a guide for all leaders, coaches and HR professionals who aspire to thrive in an era where AI-driven coaching is not just a luxury, but a fundamental tool for professional success."-- "David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, host of the Digital HR Leaders podcast"

"The Digital Coaching Revolution explores the transformative power of AI in coaching across various settings including work, personal spaces, education and healthcare. In today's fast-paced world of constant transformation, deeply understanding how technology and AI can make a significant positive impact on work and life is critical. This book serves as an essential guide to understanding and navigating the evolving landscape of AI coaching. A must-read for anyone interested in the future of coaching, making it more accessible, inclusive and personalized."-- "Kathi Enderes, PhD, SVP Research and Global Industry Analyst, The Josh Bersin Company"

"Tavis and Woodward have written the definitive guide to digital coaching with detailed analysis of its origins and future in the age of AI. The book connects purpose, history, technology and coaching best practices in various fields. It is a must read for anyone interested in coaching as a discipline and how technology is expanding its impact."-- "Brenda Sugrue, Global Chief Learning Officer, EY"

"As coaching leaders and practitioners, we ask our organizations and clients to consider how they became what they are today and reflect on whether the same strengths, skills and attributes will work for them in the future. This book is an excellent synopsis of where the coaching industry has been and where it's going, inviting us to consider if and how much we are evolving with it and how ready we are to lead it into the next phase of its future."-- "Nicole Forward, Head of Executive Coaching, Netflix"

"Coaching has grown as an organizational intervention since the start of the millennium. It has become almost ubiquitous in enterprise organization. But how can HR leaders leverage the revolution of AI and digital which has been sweeping through coaching since 2020? This highly practical book provides the insights and knowledge to help HR professionals navigate the intersection between coaching and technology and emerge as more informed and more effective consumers of coaching services."-- "Jonathan Passmore, SVP EZRA & professor of coaching at Henley Business School, UK"

"Exploring the cutting-edge world of executive coaching, Anna Tavis and Woody Woodward's book offers an insightful and comprehensive examination of the latest coaching technologies. Its in-depth analysis and practical case studies make it an invaluable resource for professionals seeking to enhance their coaching methodologies. This book is a testament to the transformative power of innovative coaching tools and strategies and is a must-read for anyone involved in executive coaching."-- "Alex Alonso, Ph.D., SHRM Chief Knowledge Officer & CEO Academy, author of Talking Taboo & Unsung Heroes"

"I enthusiastically recommend Woody Woodward and Anna Tavis' important work on The Digital Coaching Revolution to anyone interested in digital learning, leadership development and coaching at scale. Thematically, the book very much aligns with what we hear from our global clients every day about the transformation, or "Third Wave" of Professional Coaching. As the authors stress, managing coaching at scale across an enterprise can achieve definitive and significant organization change- but only if it is approached in a holistic, connected way blending deep coaching expertise, emerging technologies and new operating models. That's less disruptive and revolutionary than it may seem; as the authors note it is more about making sustainable enterprise-wide investments based on what we know works over a reasonable time horizon."-- "Mark D. Arian, CEO, Consulting, Korn Ferry"

"In an era defined by unprecedented change and technological advancements, The Digital Coaching Revolution explores the intersection between the professionalization of coaching and the adoption of digital technologies. Authored with scholarly insight, this book tracks the parallel lifecycles of these two dynamic forces, offering a compelling narrative on their convergence and the profound impact it has on the coaching landscape. By providing an academic lens to this burgeoning industry, the authors adeptly synthesize core issues and trends. In doing so, they shed light on how technology is not merely a tool but a catalyst for a fundamental reassessment of coaching-prompting reflection on its essence, delivery methods and, most significantly, its role in the ever-evolving landscape of organizational learning and development."-- "Shonna Waters, PhD, ACC, SHRM-SCP, Vice President, Executive Advisory, BetterUp"

"The history and evolution of coaching is meticulously documented in this practical and timely book from Woody Woodward and Anna Tavis. Coaches who are trained to facilitate change in clients are grappling with the changes required to keep up with the coaching revolution. Learning and development professionals are feeling the pressure to develop the skills needed for a VUCA world. How we train coaches and deploy coaching must match the needs of a rapidly changing landscape. Woodward and Tavis are the pioneers we need to explore and stake our claim in the new digital landscape."-- "Ruth Reitmeier, Director of Coaching at Rice Business, Rice University"

"This book takes you on an unusual and exciting journey of understanding, appreciating and embracing the many ways, turns and discoveries about the benefits of the intersection of technology and professional coaching. Some fairly obvious, others delightfully surprising. The Digital Coaching Revolution is a gift for all of us who try to better comprehend and, more importantly, better utilize technology and coaching."-- "Magda Mook, CEO, International Coaching Federation"

"This is an important and timely book, shining a light on the rapid growth of professional coaching in the workplace and its superpower to change behaviors and transform organizations."-- "Jack Prevezer, COO and Co-founder, EZRA"

"This timely book is essential reading for anyone interested in understanding how technology will revolutionize organizational coaching and why there has never been a better opportunity to connect science, technology, and human expertize to improve people's experience at work and careers."-- "Tomas Chamorro Premuzik, Ph.D, Chief Innovation Officer at ManpowerGroup and Professor of Business Psychology at University College London"

From the Publisher