The Complete Idiot's Guide to Great Customer Service

by Ron Karr

Overview

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.

Product Details

ISBN-13:	9781101198537
Publisher:	DK
Publication date:	01/13/2003
Series:	COMPLETE IDIOT'S GUIDE Series
Sold by:	Penguin Group
Format:	eBook
Pages:	352
File size:	2 MB

About the Author

Ron Karr, a professional speaker and consultant, is currently a faculty member of the American Management Association (AMA) and an active member of the National Speakers Association (NSA). In 1995 the New York Tri-State NSA Chapter presented Karr with the prestigious Golden Mike Award in recognition of his service and professional achievement.