The key book on problem-solving call center agent goals.
Since the first book came out, the books have helped thousands of people learn a better way to reach their technology goals. One of the primary call center agent books of the modern era, it is based on the work of Sarah Madden, who deals with call center agent research within all levels of negotiation and resolution.
'The call center agent Handbook' offers a proven, step-by-step strategy for moving ahead with call center agent in every sort of environment. It offers readers a straight-forward, universally applicable method for call center agent growth without getting setbacks, angry-or failing.
PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any call center agent goal.
