The Art of Doing Business Across Cultures: 10 Countries, 50 Mistakes, and 5 Steps to Cultural Competence

The Art of Doing Business Across Cultures: 10 Countries, 50 Mistakes, and 5 Steps to Cultural Competence

by Craig Storti
The Art of Doing Business Across Cultures: 10 Countries, 50 Mistakes, and 5 Steps to Cultural Competence

The Art of Doing Business Across Cultures: 10 Countries, 50 Mistakes, and 5 Steps to Cultural Competence

by Craig Storti

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Overview

The go-to guide for intercultural competence in the global business arena.

In 50 short, simple conversations, speakers from two different cultures misinterpret each other, with serious consequences for the bottom line and ongoing business relations.

The Art of Doing Business Across Cultures presents five brief (8-10 lines), unsuccessful conversational exchanges between Americans and their business colleagues in 10 different locations-the Arab Middle East, Brazil, China, England, France, Germany, India, Japan, Mexico, and Russia. These situations illustrate the five most common cultural differences between Americans (and other northern Europeans) and each of the featured cultures through debriefing each conversation to illustrate where the cultural mistake occurred, and suggesting a practical fix to prevent similar misunderstandings in the future.

The Art of Doing Business Across Cultures is a quick tour of the most common cultural differences Americans/No. Europeans encounter when doing business in ten of the world's key markets.

Product Details

ISBN-13: 9781941176146
Publisher: Mobius
Publication date: 01/24/2017
Edition description: New Edition
Pages: 228
Product dimensions: 6.25(w) x 9.00(h) x 0.85(d)

About the Author

Craig Storti is founder and co-director of Communicating Across Cultures, a Washington, D.C.-based intercultural communication training and consulting firm. With work appearing in the Washington Post, Los Angeles Times, and Chicago Tribune, he is the author of six books. Having lived nearly a quarter of his life abroad, he lives now in Maryland. www.craigstorti.com

Table of Contents

Acknowledgments xiii

Foreword xv

Introduction xix

1 The Arab Middle East 1

1 A Day in the Desert 3

2 Sarah in Chicago 6

3 There Must Be Money 10

4 Just Trying to Help 14

5 The Naked Yes 18

2 Brazil 23

6 Vacation 24

7 First Visit 29

8 Phase II 35

9 Let's Have Lunch 4i

10 Mutual Understanding 45

3 China 51

11 Suggestions 52

12 No Visitors 60

13 Doing Our Best 66

14 The Price of Tea in China 71

15 Leaving Early 75

4 England 81

16 A Lot of Effort 83

17 Carried Away 88

18 Closing Time 93

19 We'll Have a Go 97

20 Good News 102

5 France 107

21 Gloom 108

22 Let's Move On 113

23 Helping Jean 118

24 A Good Feeling 123

25 What Does Perfume Mean? 129

6 Germany 135

26 On Schedule 135

27 Running Late 141

28 A Great Pleasure 145

29 Product Launch 150

30 First Draft 156

7 India 161

31 Explanations 162

32 I'm Glad You Called 168

33 Completion Date 171

34 Problems Solved 177

35 Timing 181

8 Japan 187

36 The Production Schedule 189

37 Another Briefing 194

38 Sorry 199

39 Trial Results 203

40 Changes 208

9 Mexico 213

41 Writing a Report 214

42 My Cousin Octavio 219

43 Why Not? 224

44 Unhappy in Boston 227

45 Replacing Enrique 231

10 Russia 239

46 Dusha: The Russian Soul 241

47 Anything Can Happen 244

48 Six Months 249

49 Minsk Mates 253

50 Now or Never 257

11 Five Steps to Cultural Competence 263

Reading List 271

Bibliography 279

Index 289

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