Table of Contents
Introduction Connect-Convey-Convince 1
1 CONNECT Managing Attention 5
10 Signs You May Be a Weak Connector 7
Chapter One Why Connect? 11
Chapter Two Stay in Their Moment 17
Chapter Three Frontload 29
Chapter Four Goldilocks Candor 43
Connect Review and Action Plan 54
2 CONVEY Managing Information 59
10 Signs You May Be a Weak Conveyor 61
Chapter Five Why Convey? 65
Chapter Six The Eyes Trump the Ears 71
Chapter Seven Talk in Triplets 83
Chapter Eight Tell Stories 91
Convey Review and Action Plan 99
3 CONVINCE Managing Action 103
10 Signs You May Be a Weak Convincer 105
Chapter Nine Why Convince? 109
Chapter Ten Sound Decisive 115
Chapter Eleven Transfer Ownership 127
Chapter Twelve Adjust Your Energy 137
Convince Review and Action Plan 150
Putting It All Together 155
About the Author 159
Acknowledgments 161
Index 165