Supervision: Concepts and Skill-Building / Edition 7

by Samuel Certo

Overview

Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Product Details

ISBN-13:	9780073381510
Publisher:	McGraw-Hill Higher Education
Publication date:	09/08/2009
Edition description:	Older Edition
Pages:	616
Product dimensions:	8.00(w) x 9.90(h) x 0.90(d)

About the Author

DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. His numerous publications include articles in prominent journals, and he is the author of several successful academic and professional titles. Several of his books have been translated into many different languages.
A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that group’s Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management Review
Dr. Certo’s recent study has focused on leadership and wisdom. As a result, he published a new book titled Chasing Wisdom, and hosts Chasing Wisdom Podcasts.

Table of Contents

PART ONE: What is a Supervisor? 1: Modern Supervision: Concepts and SkillsPART TWO: Modern Supervision Challenges2: Ensuring Quality and Productivity3: Groups, Teams, and Powerful Meetings4: Corporate Social Responsibility and Ethics5: Managing DiversityPART THREE: Functions of the Supervisor6: Reaching Goals: Plans and Controls7: Organizing and Authority8: The Supervisor as Leader9: Problem Solving, Decision Making, and CreativityPART FOUR: Skills of the Supervisor10: Communication11: Motivating Employees12: Problem Employees: Counseling and Discipline13: Managing Time and Stress14: Managing Conflict and Change Appendix A: Organizational PoliticsPART FIVE: Supervision and Human Resources 41115: Selecting Employees16: Providing Orientation and Training17: Appraising Performance Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment Appendix C: The Supervisor’s Career Path: Finding a Career Path That Fits