Table of Contents
Introduction: Simple Truths 1
Part 1 Servant Leadership 5
The Essence of Servant Leadership 7
1 Servant leadership is the best way to achieve both great results and great relationships. 8
2 Every great organization has a compelling vision. 10
3 Servant leaders turn the traditional pyramid upside down. 12
Secrets of the One Minute Manager 15
4 All good performance starts with clear goals. 16
5 The key to developing people is to catch them doing something right. 18
6 Praise progress! 20
7 When people are off track, don't reprimand them-redirect them. 22
8 The best minute servant leaders spend is the one they invest in people. 24
A Situational Approach to Servant Leadership 27
9 Effective servant leaders realize they have to use different strokes for different folks. 28
10 Effective servant leaders don't just use different strokes for different folks, they also use different strokes for the same folks. 30
Create a Motivating Environment 33
11 Profit is the applause you get for creating a motivating environment for your people so they will take good care of your customers. 34
12 Create autonomy through boundaries. 36
13 You get from people what you expect. 38
14 The best use of power is in service to others. 40
15 Never assume you know what motivates a person. 42
Characteristics of Servant Leaders 45
16 People with humility don t think less of themselves, they just think of themselves less. 46
17 It's okay to toot your own horn. 48
18 Don't work harder; work smarter. 50
19 "No one of us is as smart as all of us." Eunice Parisi-Carew Don Carew 52
20 Love is the answer. What is the question? 54
What Servant Leaders Need to Know 57
21 Servant leaders don't command people to obey; they invite people to follow. 58
22 People who plan the battle rarely battle the plan. 60
23 Servant leaders love feedback. 62
24 People who produce good results feel good about themselves. 64
25 "It's not about you." Rick Warren 66
26 Great leaders SERVE. 68
Part 2 Building Trust 71
Trust in Leadership 73
27 Leadership begins with trust. 74
28 Building trust is a skill that can be learned and developed. 76
29 "Self-trust is the first secret of success." Ralph Waldo Emerson 78
30 Someone must make the first move to extend trust. Leaders go first. 80
31 "People admire your strengths, but they respect your honesty regarding your vulnerability." Colleen Barrett 82
Trust in Relationships 85
32 There's no trust without us. 86
33 Fear is the enemy of trust. 88
34 A relationship with no trust is like a cell phone with no service or internet-all you can do is play games. 90
35 People don't care how much you know until they know how much you care. 92
36 "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou 94
Characteristics of Trusted Leaders 97
37 "Your actions speak so loudly I cannot hear what you are saying."-Anonymous 98
38 Tell the truth. Always. It's that simple. 100
39 Don't ever make a promise you can't keep. 102
40 "There's nothing so unequal as the equal treatment of unequals."-Anonymous 104
41 #Trust is always trending. Doing the right thing never goes out of style. 106
42 True servant leaders admit their mistakes. 108
43 Since we were given two ears and one mouth, we should listen more than we speak. 110
Trust and Control 113
44 The most important part of leadership is what happens when you're not there. 114
45 The opposite of trust is not distrust-its control. 116
46 People don't resist change; they resist being controlled. 118
47 People without accurate information cannot act responsibly, but people with accurate information are compelled to act responsibly. 120
Restoring Broken Trust 123
48 Building trust is a journey, not a destination. 124
49 A successful apology is essential in rebuilding trust. 126
50 Apologizing is not necessarily an admission of guilt, but it is an admission of responsibility. 128
51 Choosing not to forgive someone is like taking poison and waiting for the other person to die. 130
52 Forgiveness is letting go of all hope for a better past. 132
Making Common Sense Common Practice in Your Leadership and Life 135
Simple Truths of Leadership Discussion Guide 139
Works Cited 145
Acknowledgments 147
Index 149
Services Available 157
Join Us Online 159
About the Authors 161
