Service Science: Design For Scaling And Transformation

by Cheng K Hsu

Overview

Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does “a connected world” mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feasible to connect information resources everywhere? To answer these questions, the book presents and substantiates a digital connections scaling (DCS) model, complete with a population-oriented design paradigm and a new class of microeconomic production functions to explain the paths of transformation into the future — one of the most original results today. Next, the book analyzes new business designs on the Web and characterizes a service-led revolution for the Knowledge Economy. Thirdly, it develops systems planning and design methods to help implement the DCS model at the level of Information and Database Systems, Business Strategy, and Digitization Engineering, thereby enhancing these fields. Finally, certain intriguing new applications, especially “smart highways” and information supply chains, are discussed.

Product Details

ISBN-13:	9789812836762
Publisher:	World Scientific Publishing Company, Incorporated
Publication date:	02/18/2009
Edition description:	New Edition
Pages:	316
Product dimensions:	6.10(w) x 9.10(h) x 1.00(d)

Table of Contents

Preface vii

Chapter 1 Service, Knowledge Economy, and the Transformation of the Digitally Connected World 1

Chapter 2 Defining the Interdisciplinary Nature of Service Science: Some Research Problems 35

Chapter 3 Exploring New Frontiers: The Digital Connections Scaling Model 75

Chapter 4 The Population Orientation Paradigm and Cyber-Enabled Knowledge System Design 103

Chapter 5 Quintessential Digitally Connected Service: New Business Designs on the Web 133

Chapter 6 A Design Methodology for Service Cocreation Enterprise Information Systems: The DCS Contributions 181

Chapter 7 Instrumentation of the Environment: A Design for Connecting Cyberspace with Physical Infrastructure for Intelligent Network Flows 213

Chapter 8 Collaboration of Independent Massively Distributed Information Resources: A Market Paradigm 243

Chapter 9 Service-Led Revolution: Empowerment of the Person and Collaboration of the Society 273

References 287

Index 297