The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
1111895054
Sense and Respond: The Journey to Customer Purpose
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
100.0
In Stock
5
1
Sense and Respond: The Journey to Customer Purpose
208Sense and Respond: The Journey to Customer Purpose
208Paperback(1st ed. 2005)
$100.00
100.0
In Stock
Product Details
ISBN-13: | 9781349523191 |
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Publisher: | Palgrave Macmillan UK |
Publication date: | 03/23/2016 |
Edition description: | 1st ed. 2005 |
Pages: | 208 |
Product dimensions: | 6.10(w) x 9.25(h) x (d) |
About the Author
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