Sending Your Government a Message: E-Mail Communications Between Citizens and Governments

by Richard C. Neu, Robert H. Anderson, Tora K. Bikson

Overview

Sending Your Government a Message explores the possibility of expanded personalized citizen-government electronic communication.

Product Details

ISBN-13:	9780833027542
Publisher:	RAND Corporation
Publication date:	09/14/1999
Pages:	220
Product dimensions:	6.02(w) x 9.00(h) x 0.53(d)
Lexile:	1510L (what's this?)

About the Author

Tora Kay Bikson (University of California at Los Angeles, Ph.D., Psychology) is a Behavioral Scientist at RAND and Technical Consultant for the Information Systems Coordination Committee of the United Nations.

Table of Contents

Chapter One: Introduction An Unfinished Revolution Why E-Mail? Why Not E-Mail A Special Role for Government? The Plan of This Report Chapter Two: The Medium and the Messages: Noteworthy Features Message Types Survey of Official State Uses of E-Mail Discussion Chapter Three: Case Study: The Health Care Financing Administration and the Medicare Program Communications with Health-Care Providers Communications with Medicare Beneficiaries Opportunities to Use E-Mail Implementation Opportunities and Challenges A Way Forward Chapter Four: Case Study: California's Employment Development Department and Its Unemployment Insurance Program Study Procedures Background and Pressures for Change Communications Related to UI Claims Opportunities to Use E-Mail Implementation Prospects and Challenges Chapter Five: Security and Related Technical Issues Need for Secure Communication Elements of Secure Communication Public Key Encryption and Infrastructure Some Security-Related Issues to Be Resolved Getting from Here to There Chapter Six: Citizens, Computers, and Connectivity: A Review of Trends Reviewing Current Trends Conclusions Chapter Seven: Conclusions, Observations, and Recommendations The Case for E-Mail Some Operational Concerns Reaching the Unwired Government's Role Appendix A. Additional Information on Citizens, Computers, and Connectivity B. Where to Contact the Government

Editorial Reviews

...useful and well researched....A worthwhile, important and useful publication with relevance for a wide range of users.

Pergamon: Journal of Government Information

...the authors make their recommendations for how the government should restructure paper-flow with e-mail not only in thepostal service, but in other government agencies. This is an interesting report on a relatively unexplored topic.

Today's Librarian

Considers what role government agencies should have in encouraging the spread of Internet and e-mail access, and what role electronic communication can or should play in facilitating communication between government agencies and citizens. Presents a sample of state experiments with e-mail and case studies. Also addresses operational concerns, and lists government agency web and e-mail addresses for government officials. Lacks a subject index. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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