Secrets of the Best-Run Practices, 3rd Edition

by Judy Capko

Overview

How Do the Most Successful Medical Practices Keep Up with Changing Times?

Healthcare practices. Uncertain times. Practices are under pressure to accomplish more with fewer resources, while facing new regulatory demands and other changes that compete with the responsibilities of running a practice.

How do the most successful medical practices excel in this constantly changing practice environment?

The wait is over. The much-anticipated 3rd edition of SECRETS OF THE BEST-RUN PRACTICES shares practical solutions for medical practices seeking to simplify business processes, maximize efficiency, and improve profitability —all while putting patients first.

Fully updated, SECRETS OF THE BEST-RUN PRACTICES delivers timely solutions for the critical challenges that medical practices face every day—from front desk service, to workflow efficiency, to effective billing and collections, to preparing for future challenges.

As in previous editions, author Judy Capko uses case studies from practices large and small to illustrate real-world practice management problems and their solutions.

"Physicians and practice managers appreciate hearing stories of practices like their own and finding straightforward solutions to profitability problems, says Judy Capko. The 3rd edition of SECRETS OF THE BEST-RUN PRACTICES empowers administrators and physicians to leverage the know-how of the best run practices."

Imagine:

• A practice where mastering the appointment schedule resulted in reducing no-shows by 70% and decreased payroll overtime cost by $60,000 per year

• A practice that doubled time-of-service collections within 30 days once staff members were retrained?

• A simple formula for determining the hassle factor in dealing with 3rd party payers.

• How an amazingly productive physician generated $600,000 more in revenue than the national benchmark for his specialty.

• How a practice used a team approach to get exceptional results from their billing service.

By reading Secrets of the Best-Run Practices you will learn how to:

• Improve time-of-service collections to increase practice profitability

• Proven techniques for appointment scheduling, increasing patient satisfaction

• Discover outsourcing possibilities that improve practice performance

• Learn the key components of a practice "Turnaround" plan that achieved a stable a profitable footing

• Keep-credit card numbers on file – and use virtual cc payments. And How to do it properly

• Tips on an easy way to conduct random chart audits

• Discharge a non-compliant or difficult patient and protect the practice from liability

• Leverage your patient portal to smooth out workflow

• Improve your efforts to secure data with no-nonsense info on the new world of patient data security and HIPAA

• BONUS! The NEW 3rd edition includes 46 downloadable “toolbox” forms (in Word and in PDF) designed to help you manage your busy practice. These forms can be customized for any practice, and include an assortment of forms specifically for Human Resource Management.

 

 

Product Details

ISBN-13:	9780997447255
Publisher:	American Association for Physician Leadership
Publication date:	05/01/2017
Sold by:	Barnes & Noble
Format:	eBook
Pages:	180
Sales rank:	624,936
File size:	5 MB

About the Author

With 30 years of experience working with medical practices, Judy Capko is the founder of Capko&Morgan, a healthcare consulting firm, an in-demand speaker and author of the popular books, SECRETS OF THE BEST-RUN PRACTICES, THE PATIENT-CENTERED PAYOFF and TAKE BACK TIME: BRINGING TIME MANAGEMENT TO MEDICINE (both in print and in eBook from Greenbranch Publishing). Judy has gained national recognition as a practice management consultant, working with small and large practices, as well as major academic faculty practices. She is a popular speaker for major healthcare conferences and has been interviewed by and published in over 50 prestigious national medical journals. Judy serves on the Advisory Board for The Doctor's Office, Doctors Digest, Repertoire, and The Journal of Medical Practice Management.

Table of Contents

TABLE OF CONTENTS

CHAPTER 1  Managing Revenue to Maximize Practice Profit

CHAPTER 2  Mastering the Appointment Schedule

CHAPTER 3  The Perfect Receptionist in a High-Deductible World

CHAPTER 4  Conquering Workflow Problems

CHAPTER 5  Commonsense Management of Today’s Risk

CHAPTER 6  Surviving (and Avoiding) a Money Crunch

CHAPTER 7  The Amazingly Productive Doctor

CHAPTER 8  Committed Staff and Adoring Patients

CHAPTER 9  Making Smart Use of Outsourcing: RCM And Beyond

CHAPTER 10 Going Outside-the-Box: Considering New Models