Salesforce CRM - The Definitive Admin Handbook - Third Edition

by Paul Goodey

Overview

The book begins by guiding you through setting up users and security settings and then progresses to configuration, data management, and data analytics. Next, you will swiftly move on to how to set up organization-wide features that affect the look and feel of the application. Process automation, and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. At the end of the book, we cover Salesforce mobile apps and mobile administration, along with techniques to further enhance the system and improve the return on investment.

Prerequisites include Enterprise, Unlimited, Performance, or Developer edition of Salesforce CRM along with the System Administrator permission.

Product Details

ISBN-13:	9781784391485
Publisher:	Packt Publishing
Publication date:	01/30/2015
Sold by:	Barnes & Noble
Format:	eBook
Pages:	480
File size:	39 MB
Note:	This product may take a few minutes to download.

About the Author

Paul Goodey is the author of the book entitled Salesforce CRM Admin Cookbook, Packt Publishing.
He has over 20 years' experience developing web technology solutions for companies of all sizes across a variety of industries and has been building solutions with Salesforce CRM since 2006.
Paul has enjoyed a variety of roles while working with Salesforce CRM, having worked as a developer, business analyst, solutions architect, and system administrator to provide solutions for both in-house and consultancy-based end users.
Based in the UK, near London, his professional qualifications include Salesforce.com Certified Developer DEV-401. He is a keen and active member of Salesforce.com's administrator and developer online communities. He can be found on LinkedIn at http://www.linkedin.com/in/paulgoodey.
In his spare time, Paul is an avid runner, having run several marathons and half-marathons.