Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents
Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage.
--Carl Stern, CEO,
The Boston Consulting Group

Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves.
"To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.
"1133837020"
Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents
Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage.
--Carl Stern, CEO,
The Boston Consulting Group

Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves.
"To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.
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Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents

Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents

by Kiyoshi Suzaki
Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents

Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents

by Kiyoshi Suzaki

eBook

$16.99 

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Overview

Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage.
--Carl Stern, CEO,
The Boston Consulting Group

Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves.
"To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.

Product Details

ISBN-13: 9780743223669
Publisher: Free Press
Publication date: 05/11/2010
Sold by: SIMON & SCHUSTER
Format: eBook
Pages: 224
File size: 2 MB

About the Author

Kiyoshi Suzaki is president of Suzaki Company, a worldwide management advisory service. He has traveled to over thirty countries to conduct seminars and consult to hundreds of companies of various sizes from broad industry bases. He is the author of The New Manufacturing Challenge and The New Shop Floor Management.

Read an Excerpt

Preface

We search constantly for people, things, ideas, or experiences that ultimately touch our hearts and bring meaning to our lives. Work is where we spend a large portion of our time. Although many of us see work solely as a way to make a living, it can also provide a way to express ourselves and fulfill our potential. In this book you will read about a new business idea — the "mini-company" — that can connect your work with your personal life and enable you to become the master of your own destiny, regardless of the size of your company, the complexity of your job, or your past experiences or talent.

It is our nature to seek opportunities and strive to overcome problems. We do the best we can to enrich our lives. Whether we are president of the company or an employee, when we find a solution to a problem, we feel wonderful, and sometimes even inspired. We feel joy, and even confidence. We also sense that our lives are flowing as they are meant to. When no solution presents itself, we often feel extreme discomfort. Going back and forth in this way, we keep searching for ways to realize our potential.

At the heart of it all is our hope and will for a better life. These words may sound soft in today's hard-nosed business environment. But they are more important in today's world than ever before. If we try our best — that is, if we use our talents to the fullest — we will not fall. Our ultimate source of inspiration, i.e., revelation, will always be there to help us find our destiny even in the most difficult situations we face in business — or in life. I hope to describe how we all can connect to thatsource. Moreover, I hope to show how, in any company, we can capture everyone's maximum potential, thus creating a truly dynamic and lively organization that fulfills its mission.

I propose here that each of us be "promoted" to presidency of his area of responsibility, that is, his own mini-company. In essence, it is meant for the individuals and whole organization to achieve mastery in whatever we do. Not only addressing the operational issues, the strategic impact of this concept is realized when the sound management process is applied across the whole company with each mini-company addressing the needs of its customers. When this is done by collecting the potential of people with their own initiative, tremendous success will follow. It is an approach to bring out the business results by connecting the heart of each individual.

This book shows how to create and run a mini-company:

  • Chapter 1 identifies the need for mini-companies and provides readers with an understanding of individual and organizational development.
  • Chapter 2 describes the nature of a mini-company, the universe in which it operates, and how it can help us find our destiny.
  • Chapter 3 highlights the key elements of running a minicompany.
  • Chapter 4 captures the holistic picture and shows how to develop a creative environment in business.
  • Chapter 5 prepares readers to start their own minicompanies, with lessons on leadership and entrepreneurship. Chapter 6 outlines how to start a mini-company.
  • Chapter 7 shows the close link between the mini-company and corporate strategy.
  • Chapter 8 makes the connection between the mini-company and our life's journey.

Copyright © 2002 by Kiyoshi Suzaki

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