Resolving Grievances in the Nursing Home: A Study of the Ombudsman Program

by Abraham Monk, Lenard Kaye, Howard Litwin

Overview

Starting with a review of the historical, philosophical, and political antecedents of the Swedish ombudsman, the authors place the idea of nursing home ombudsmanship within the context of an expanding population of older people who may require institutional care in their more advanced years.

Product Details

ISBN-13:	9780231057028
Publisher:	Columbia University Press
Publication date:	01/30/1984
Series:	Social Work and Social Issues Series
Pages:	247
Product dimensions:	0.75(w) x 6.00(h) x 9.00(d)
Age Range:	18 Years

About the Author

Abraham Monk is Brookdale Professor of Gerontology at the Columbia University School of Social Work and Director of the Brookdale Institute on Aging and Adult Human Development.

Lenard W. Kaye is a Research Scientist at the Columbia University School of Social Work and Associate Director of the Brookdale Institute.

Howard Litwin is a Lecturer at the Paul Baerwald School of Social Work, The Hebrew University of Jerusalem.

Table of Contents

1. Antecedents of the Ombudsman Program
2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care
3. Study Methodology
4. The Ombudsman and the Complaint Grievance Process
5. What Do Ombudsmen Do?
6. Do Ombudsman Programs Get Results?
7. The Future of the Ombudsman