Table of Contents
Foreword Linda C. Smith ix
Preface xi
Acknowledgments xiii
Part I Concepts and Processes
1 History and Functions of Reference Service Dave A. Tyckoson 3
2 Ethics Emily J. M. Knox 27
3 The Reference Interview Laura Saunders 50
4 Instructional Strategies for the Reference Interview Susan Avery 70
5 Consortia and Cooperation Kelly Jo Woodside 91
6 Models of Reference Services Lili Luo 108
7 Management of Reference Services JoAnn Jacoby M. Kathleen Kern Lesley K. Mackie 131
8 Evaluation and Assessment of Reference Services Laura Saunders 156
9 Training and Professional Development Piper Martin Lisa Janicke Hinchliffe 180
10 Marketing and Promotion of Reference Services Cassandra Graesser Lillian Sundell-Thomas 200
11 Reference Services for Children and Young Adults Amy S. Pattee 223
12 Reference Services for Diverse Populations Nicole A. Cooke 247
Part II Information Sources and Their Use
13 Introduction to Information Creation and Dissemination Laura Saunders Melissa A. Wong 275
14 Selection and Evaluation of Reference Sources Carol A. Singer 292
15 Licensing and Managing Electronic Resources Michael Rodriguez 315
16 Search Strategies for Online Sources Melissa A. Wong 333
17 Ready-Reference Sources Opetoritse A. Adefolalu 355
18 Dictionaries Stephanie Davis-Kahl 376
19 Encyclopedias Melissa A. Wong 398
20 Bibliographic Sources Linda C. Smith 415
21 Readers' Advisory Services and Sources Neal Wyatt 433
22 Indexes and Abstracts Linda C. Smith 464
23 News Sources Barbara A. Alvarez 487
24 Geographical Sources Matthew D. MacKellar 506
25 Biographical and Genealogical Sources Jeanne Holba Puacz 530
26 Government Information Sarah Efrekson 554
27 Data and Statistical Sources Celina Nichols McDonald 580
28 Business Sources Celia Ross 607
29 Health and Medicine Sources Maura Sostack Rebecca Davis 631
30 Primary and Archival Sources Shelley Sweeney 660
31 Legal Sources Paul D. Healey 688
Part III The Future of Reference Service
32 Creating the Future of Reference Service Amy VanScoy 717
Index 733
About the Contributors 747
About the Editors 749