Reference and Information Services: An Introduction

Reference and Information Services: An Introduction

Reference and Information Services: An Introduction

Reference and Information Services: An Introduction

Paperback(6th ed.)

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Overview

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios.

Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics.

The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives.

The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.


Product Details

ISBN-13: 9781440875045
Publisher: Bloomsbury Academic
Publication date: 05/04/2020
Series: Library and Information Science Text Series
Edition description: 6th ed.
Pages: 768
Product dimensions: 7.00(w) x 10.00(h) x 1.53(d)

About the Author

Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship.

Laura Saunders is associate professor at Simmons University School of Library and Information Science, teaching in the areas of reference, instruction, and academic libraries.

Table of Contents

Foreword Linda C. Smith ix

Preface xi

Acknowledgments xiii

Part I Concepts and Processes

1 History and Functions of Reference Service Dave A. Tyckoson 3

2 Ethics Emily J. M. Knox 27

3 The Reference Interview Laura Saunders 50

4 Instructional Strategies for the Reference Interview Susan Avery 70

5 Consortia and Cooperation Kelly Jo Woodside 91

6 Models of Reference Services Lili Luo 108

7 Management of Reference Services JoAnn Jacoby M. Kathleen Kern Lesley K. Mackie 131

8 Evaluation and Assessment of Reference Services Laura Saunders 156

9 Training and Professional Development Piper Martin Lisa Janicke Hinchliffe 180

10 Marketing and Promotion of Reference Services Cassandra Graesser Lillian Sundell-Thomas 200

11 Reference Services for Children and Young Adults Amy S. Pattee 223

12 Reference Services for Diverse Populations Nicole A. Cooke 247

Part II Information Sources and Their Use

13 Introduction to Information Creation and Dissemination Laura Saunders Melissa A. Wong 275

14 Selection and Evaluation of Reference Sources Carol A. Singer 292

15 Licensing and Managing Electronic Resources Michael Rodriguez 315

16 Search Strategies for Online Sources Melissa A. Wong 333

17 Ready-Reference Sources Opetoritse A. Adefolalu 355

18 Dictionaries Stephanie Davis-Kahl 376

19 Encyclopedias Melissa A. Wong 398

20 Bibliographic Sources Linda C. Smith 415

21 Readers' Advisory Services and Sources Neal Wyatt 433

22 Indexes and Abstracts Linda C. Smith 464

23 News Sources Barbara A. Alvarez 487

24 Geographical Sources Matthew D. MacKellar 506

25 Biographical and Genealogical Sources Jeanne Holba Puacz 530

26 Government Information Sarah Efrekson 554

27 Data and Statistical Sources Celina Nichols McDonald 580

28 Business Sources Celia Ross 607

29 Health and Medicine Sources Maura Sostack Rebecca Davis 631

30 Primary and Archival Sources Shelley Sweeney 660

31 Legal Sources Paul D. Healey 688

Part III The Future of Reference Service

32 Creating the Future of Reference Service Amy VanScoy 717

Index 733

About the Contributors 747

About the Editors 749

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