Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy
An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment.
 
Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. 
 
Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust. 
 
No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others.
 
“Rebuilding trust is a job you cannot ignore if you want a thriving workplace.  Don’t miss this book.” —John Kador, author of Effective Apology
1102663342
Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy
An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment.
 
Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. 
 
Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust. 
 
No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others.
 
“Rebuilding trust is a job you cannot ignore if you want a thriving workplace.  Don’t miss this book.” —John Kador, author of Effective Apology
19.95 In Stock
Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy

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Overview

An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment.
 
Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. 
 
Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust. 
 
No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others.
 
“Rebuilding trust is a job you cannot ignore if you want a thriving workplace.  Don’t miss this book.” —John Kador, author of Effective Apology

Product Details

ISBN-13: 9781605093727
Publisher: Berrett-Koehler Publishers
Publication date: 10/03/2010
Pages: 192
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)

About the Author

Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.
Dr. Dennis and Dr. Michelle Reina are cofounders of the Reina Trust Building Institute. Their clients include American Express, AstraZeneca, Nokia, MillerCoors, the US Army Corps of Engineers, Harvard, Yale, and Walt Disney World. Their book Trust and Betrayal in the Workplace won a 2007 Nautilus Book Award and a 2008 Axiom Business Book Award.

Read an Excerpt

INTRODUCTION Betrayal Is Universal
(Continues…)



Excerpted from "Rebuilding Trust in the Workplace"
by .
Copyright © 2010 Dennis Reina.
Excerpted by permission of Berrett-Koehler Publishers.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents

Preface xi

Introduction: Betrayal Is Universal

The Betrayal Continuum 2

The Impact of Betrayal 4

Betrayal: A Gift and a Teacher 6

The Three Vantage Points 8

The Seven Steps for Healing 9

Step 1 Observe and Acknowledge What Happened 15

When You Have Been Betrayed 17

When You Have Betrayed Others 22

When You Want to Help Others Rebuild Trust 27

Step 2 Allow Feelings to Surface 31

Ways to Surface Your Feelings 34

When You Have Been Betrayed 39

When You Have Betrayed Others 41

When You Want to Help Others Rebuild Trust 43

Step3 Get and Give Support 47

Ways to Get Support 49

When You Have Been Betrayed 54

When You Have Betrayed Others 56

When You Want to Help Others Rebuild Trust 58

Step 4 Reframe the Experience

See the Bigger Picture 64

Focus on Choices and Opportunities 69

Identify the Lessons 69

When You Have Been Betrayed 73

When You Have Betrayed Others 75

When You Want to Help Others Rebuild Trust 77

Step 5 Take Responsibility 81

Determine What Part You Own 82

Take Action 83

Realize What You Gain 84

When You Have Been Betrayed 86

When You Have Been Betrayed others 90

When You Want to Help Others Rebuild Trust 95

Step 6 Forgive Yourself and Others 99

Forgive Yourself 101

Forgive Others 103

When You Have Been Betrayed 104

When You Have Been Betrayed Others 111

When You Want to Help Others Rebuild Trust 113

Step 7 Let Go And Move On 115

Accept What Is So 116

How You Know When You Are Ready to Move On 119

Moving On Is Choosing to Act Differently 121

Integrate and Celebrate 123

When You Have Been Betrayed 124

When You Have Been Betrayed Others 127

When You Want to Help others Rebuild Trust 129

Conclusion: Renewing Confidence, Commitment, and Energy 131

The Healing Journey 131

The Outcome: Confidence, Commitment, and Energy 139

Transforming Others' Lives: Helping Rebuild Trust 146

Notes 149

Acknowledgements 151

Index 155

About the Authors 161

Working with the Authors 163

Trust Building® Resources 165

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