The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before.
The author highlights the need for personalized attention and the use of technology to improve the efficiency of customer service, but also warns of the dangers of poorly implemented automation that can result in an impersonal and frustrating experience for customers.
Additionally, the author emphasizes the importance of empathy, transparency, and speed in customer service, especially in times of crisis. In summary, this work is a profound and detailed reflection on the importance of customer service for the success and survival of any company in the digital era.
The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before.
The author highlights the need for personalized attention and the use of technology to improve the efficiency of customer service, but also warns of the dangers of poorly implemented automation that can result in an impersonal and frustrating experience for customers.
Additionally, the author emphasizes the importance of empathy, transparency, and speed in customer service, especially in times of crisis. In summary, this work is a profound and detailed reflection on the importance of customer service for the success and survival of any company in the digital era.
Quick Guide to Customer Service
Quick Guide to Customer Service
Product Details
| BN ID: | 2940166701145 |
|---|---|
| Publisher: | Giancarlo Hernandez Vela |
| Publication date: | 03/13/2023 |
| Sold by: | Draft2Digital |
| Format: | eBook |
| File size: | 424 KB |