With a focus on doing the right thing right the first time, Ireland has constructed a solid presentation on how to invest in quality throughout all the project management processes. Understanding customers' requirements and the essential nature of planning to meet quality expectations is explored thoroughly, along with a solid discussion of the choices of resources. Other topics include human factors and the effects of internal and external demands, as well as the tools, management techniques, methodologies, and costs associated with infusing quality into project management. The book is essential reading to learn more about one of the knowledge areas of the Project Management Body of Knowledge (PMBOK�).
Lewis R. Ireland is a project management consultant and has worked around the world to bring current knowledge, concepts, and practices of project management to clients. He is the author/co-author of three books and several articles on project management. He is a 20-year veteran of the Project Management Institute� and been formally recognized by awards conferred for achievements including the Distinguished Contribution to Project Management, Person of the Year and PMI Fellow. He also served as PMI's President and Chair (1998).
