Quality in the Public Sector

by Jennifer Bean, Lascelles Hussey

Overview

Quality in the Public Sector is one of a series of books entitled "Essential Skills for the Public Sector". It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

Product Details

ISBN-13:	9781899448821
Publisher:	Hb Publications
Publication date:	11/01/2011
Series:	Essential Skills for the Public Sector
Edition description:	2nd ed.
Pages:	150
Product dimensions:	5.83(w) x 8.27(h) x 0.32(d)

About the Author

Jennifer Bean is a highly experienced consultant with an excellent track record of working with non-profit and public sector organisations. She is a UK Chartered Accountants and holds a Masters in Business Administration. Her expertise is in taking business principles and best practice and applying them to public sector organisations in a practical way.

Lascelles Hussey is a highly experienced consultant with an excellent track record of working with non-profit and public sector organisations. He is a UK Chartered Accountants and holds a Masters in Business Administration. His expertise is in taking business principles and best practice and applying them to public sector organisations in a practical way.

Table of Contents

What is quality?
Setting quality standards
Measuring and monitoring quality
Quality management
Investing in quality
Obtaining recognised quality standards
Implementing quality

Editorial Reviews

"This book is a popular title and has been used by many organisations and individuals. It is included on some university reading lists and should be available in all library catalogues."-- HB Publications

From the Publisher