Quality Health Care: A Guide to Developing and Using Indicators

by Robert Lloyd

Overview

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable.

Product Details

ISBN-13:	9781284150902
Publisher:	Jones & Bartlett Learning
Publication date:	08/18/2017
Sold by:	Barnes & Noble
Format:	eBook
Pages:	368
Sales rank:	1,010,702
File size:	10 MB

About the Author

Vice President, Institute for Healthcare Improvement

Table of Contents

Chapter 1 Setting the Context for Measurement
Chapter 2 Why are you measuring?
Chapter 3 Measuring the Voice of the Customer
Chapter 4 Milestones in the Quality Measurement Journey
Chapter 5 Organizing Indicators into a Strategic Dashboard
Chapter 6 Tapping the Knowledge that Hides in Data
Chapter 7 Overcoming Numerical Illiteracy
Chapter 8 Understanding Variation with Run Charts
Chapter 9 Understanding Variation with Shewhart Charts
Chapter 10 Applying Quality Measurement Principles
Chapter 11 Connecting the Dots

Editorial Reviews

Reviewer: Jill P Massengale, DNP (James A. Haley Veterans' Hospital)
Description: This update of a guide to planning and implementing a quality measurement program in a healthcare facility builds upon the foundation established in the 2004 edition. Just as healthcare quality has evolved, so has the direction the author provides.
Purpose: The purpose is to help readers understand what to measure and how to collect the correct data to answer their quality questions. This gives deeper meaning to the statistical processes laid out in the first edition.
Audience: The audience is healthcare professionals, who often lack the business knowledge required to support healthcare. The author's expertise has been developed over decades.
Features: Quality measures are frequently defined by accrediting bodies. However, healthcare facilities may use slightly different definitions when capturing data. This book seeks to clarify what to measure, when to measure it, and how to accurately collect and report the data. The author superbly focuses on measurement that healthcare professionals understand.
Assessment: This second edition builds upon the previous work and provides unsurpassed information for healthcare professionals who may find themselves supporting the business of healthcare.

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