Quality and Me: Lessons from an Evolving Life / Edition 1

by Philip B. Crosby

Overview

Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch—and re-launch—of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.

Product Details

ISBN-13:	9780787947026
Publisher:	Wiley
Publication date:	03/30/1999
Pages:	272
Product dimensions:	6.36(w) x 10.00(h) x 1.09(d)

About the Author

PHILIP CROSBY is chairman and CEO of Philip Crosby Associates II, based in Winter Park, Florida. He is the author of twelve books, including Quality Is Free, which sold more than two million copies, and The Absolutes of Leadership (Jossey-Bass, 1997).

Table of Contents

Introducing Me.

GROWING UP.

1. From Wheeling to the Navy.

2. A Podiatrist in the Marines.

LEARNING THE NEED FOR A QUALITY REFORMATION.

3. Discovering the Industry.

4. On the Road to Comprehension: The Martin Company.

5. Getting Serious About Reforming Quality Management.

6. ITT and Mr. Geneen.

7. The Nuts and Bolts of Reformation.

8. Implanting the reformed Quality Philosophy.

TEACHING THE QUALITY REFORMATION.

9. Becoming an Entrepeneur.

10. Growing Philip Crosby Associates, Inc.

11. The Maturing Company.

12. Managing a Public company.

CAREERS IV AND FIVE.

13. Speaking Out on Leadership.

14. PCA Redux.

Editorial Reviews

"Phil Crosby deserves his high place in the history of the qualitymovement and this fascinating personal account is filled withwisdom and useful ideas." (Arthur J. Swersey, professor ofoperations research, Yale School of Management)

"Leave it to a top pro like Philip Crosby to separate the practicalfrom the faddish. He meshes the fascinating story of his careerwith another rich load of business lessons. Either of those wouldbe worth the price. In Quality and Me he gives us both. Bravo!"(William L. Simon, author, On the Firing Line and High VelocityLeadership)

From the Publisher

One of the founders of the movement that awakened American business to the importance of quality management recalls lessons from his 40-year career. After an early stint in the US Navy, he rose from junior engineer to vice president of the ITT Corporation. He describes his working relationship with business magnates there, and relates the events behind the creation of his own consulting firm. He combines tales of his career with insights into theories and practices. These learning points are collected in a concluding chapter. Annotation c. Book News, Inc., Portland, OR (booknew.com)

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