Alex Kenan is a Senior Analyst at Delta Air Lines in the SkyMiles loyalty program, focusing on data analysis and program strategy. He uses Python, SAS software suite, and Oracle Hyperion to build models of future customer behavior, creates consumer insight from past customer behavior, and performs ad-hoc analyses for frequent flyer population impact. He provides instruction to new hires on data analysis in SAS software suite, Oracle Hyperion, Microsoft Access, and Python. He also uses Python to catch and prevent fraud in the SkyMiles program by identifying and blocking fraudulent redemptions and identifying hacked customer accounts.
Alex previously worked as a Propulsion Engineer for Delta TechOps where he oversaw a jet engine portfolio of nearly 200 Rolls-Royce engines, and nearly 900 CFM56-5A, CFM56-5B, and CFM56-7B engines before that. He was responsible for the overall engine reliability for in-flight shutdown rate, unscheduled engine removal rate, and delays attributed to engine issues. He used Python to correlate engine component failure to FADEC faults which improved engine component troubleshooting and reduced engine component repair and overhaul costs.
Alex holds a Bachelor of Science degree in Aerospace Engineering from the University of Virginia and a Master of Business Administration from Emory University’s Goizueta School of Business.