Putting Hope to Work: Five Principles to Activate Your Organization's Most Powerful Resource

Putting Hope to Work: Five Principles to Activate Your Organization's Most Powerful Resource

Putting Hope to Work: Five Principles to Activate Your Organization's Most Powerful Resource

Putting Hope to Work: Five Principles to Activate Your Organization's Most Powerful Resource

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Overview

One of the pioneers of the Total Quality movement, W. Edwards Deming, famously proclaimed, Drive out fear so that everyone may work more effectively for the company. But after attending a quality conference in the 1990s devoted to Deming's proposition, the authors felt somehow drained; talking about fear seemed to have sucked the life out of the entire audience. They began to wonder if it was a vicious circle; what if focusing on fear, even in an effort to drive it out, actually kept you in fear? What if the conversation were shifted to hope—not to negate or invalidate fear but to bring energy to the more life-enhancing side of the equation?

Putting Hope to Work is their response to these questions. Drawing upon the authors' many years of research and management consulting, it presents a pragmatic approach to identifying, supporting, and sustaining hope and channeling it toward productive ends to create more vibrant, creative, collaborative—and successful—workplaces. Integrating insights from fields as diverse as anthropology, psychology, philosophy, and biology, Hutson and Perry identify the five key principles of hope—possibility, agency, worth, openness, and connection—and demonstrate how they can be developed in any type of organization. Featuring dozens of in-depth examples and personal experiences from a wide variety of organizations, as well as tools for applying hope toward effective leadership, decision making, problem solving, and communication, the authors offer a multi-dimensional approach to leadership that is both inspiring and practical, tapping into a universal desire to produce work that is as meaningful as it is profitable.


Product Details

ISBN-13: 9780275988197
Publisher: Bloomsbury Academic
Publication date: 06/30/2006
Pages: 224
Product dimensions: 6.14(w) x 9.21(h) x 0.56(d)

About the Author

Harry Hutson is a business advisor and executive coach, specializing in career development, change management, communication, and conflict resolution. He consults to a wide variety of corporations, nonprofits, and educational institutions. For over 20 years he was a leader in human resource management at Cummins, Avery Dennison, and Global Knowledge Network, and he is the Vice Chairman of the New England Center for Children. He has written articles on human resources and organizational development for a variety of business and professional publications and delivered numerous presentations and workshops to colleagues. He is coauthor of Leadership in Nonprofit Organizations.

Barbara Perry is a cultural anthropologist, management consultant, and teacher. In her twenty-five years of consulting to Fortune 500 companies, her emphasis has been on facilitating development of customer-focused, innovative cultures. She pioneered the use of team-based ethnographic methods both internally (for managing change) and externally (to develop customer-relevant product and marketing strategies). She is a frequent speaker at trend, market research, innovation, and product development conferences and also runs a leadership workshop for women. Her articles on organizational culture and learning, as well as on the use of team-based ethnographic research methods, have appeared in a variety of publications.

Table of Contents

contentscontentsContentsAcknowledgments ixIntroduction xiiiSection One: Choosing Hope 11 The Signs of Hope at Work 72 The Experience of Hope at Work 193 Hope's Rewards 314 Hope's Companions and Competitors 43Section Two: Hope's Five Principles 555 Possibility 596 Agency 697 Worth 798 Openness 919 Connection 10310 The Golden Mean 115Section Three: Leading from Hope 12511 Who Hopeful Leaders Are 12912 What Hopeful Leaders Do 14313 How Leaders Keep Their Hope Alive 15914 Hope Matters 169Appendix 1: The Interview Protocol 177Appendix 2: Organizational Action Survey 179Notes 181Index 195

What People are Saying About This

Deanna L. Leonard

"Putting Hope to Work is a wonderful exploration into the power of hope and what applying hope can do for an organization. In today's tumultuous business climate, where constant change is over-abundant, many organizations lose their way and morale suffers greatly. Something as simple and yet as complex as hope can mobilize a team and take them to a new level. This book is inspiring and refreshing, as no one has examined just how powerful and effective hope can be. I plan to take some of the stories and ideas shared in this book and put them into action immediately."

David Morrison

"While styles and approaches may vary, hope is the essential ingredient of leadership. Read this book and think about how you communicate hope to your organization."

Jess Beim

"You gotta have hope because hope counts! Harry Hutson and Barbara Perry clearly communicate the positive effects and value that hope provides in the workplace. Putting Hope to Work provides the practical ingredients for business passion, inspiration, and confidence that lead to superior performance."

Scott Hughes

"This book is a thoughtful and provocative reminder that when genuine (and realistic) hope is present in organizations, people think and act differently. In today's rapidly intensifying workplace, leaders need to balance their endless pursuit of efficiency with a healthy dose of inspiration and engagement. Even for those skeptics who don't believe 'hope makes all things possible,' this book will inspire you to more consciously create and nurture hope --for yourself but especially for others."

Scott Hughes, Senior Director, Global Consumer & Market Intelligence, The Wm. Wrigley Jr. Company

Michelle Gass

"The great leaders of tomorrow will not be defined by how well they lead from their head, but rather how well they lead from their heart. Putting Hope to Work is a great articulation of how to apply emotionally driven concepts, such as optimism, possibility, and connection into an organizations framework and culture. People do their best work when they are in an environment that makes them feel connected to ideas bigger than themselves, when there is an inspirational goal that may seem beyond reach, and when the culture infuses hope to keep the dream alive. Harry Hutson and Barbara Perry do a wonderful job laying out the journey to help leaders drive results by building organizations that are hopeful, creative, and inspired."

Dave Ulrich

"Most work images focus on setting goals, meeting deadlines, and doing more. And while some people may thrive in frenetic environments where the focus is limited to the basic delivery of results, many of us feel an emerging need for personal peace in the midst of organizational chaos. Hutson and Perry articulate clearly and succinctly the message of hope. Their five principles (possibility, agency, worth, openness, and connection) not only frame how to gain hope, but show that it can deliver enormous value to people, teams, and organizations. This is a book worth savoring. It offers a glimpse of what can and what should be in an ideal organization."

Jess Beim

"You gotta have hope because hope counts! Harry Hutson and Barbara Perry clearly communicate the positive effects and value that hope provides in the workplace. Putting Hope to Work provides the practical ingredients for business passion, inspiration, and confidence that lead to superior performance."

Jess Beim, Senior Vice President Office Products North America, Avery Dennison, and the City of Hope, 2007 Spirit of Life Honoree from the Office Products Industry

Dave Ulrich

"Most work images focus on setting goals, meeting deadlines, and doing more. And while some people may thrive in frenetic environments where the focus is limited to the basic delivery of results, many of us feel an emerging need for personal peace in the midst of organizational chaos. Hutson and Perry articulate clearly and succinctly the message of hope. Their five principles (possibility, agency, worth, openness, and connection) not only frame how to gain hope, but show that it can deliver enormous value to people, teams, and organizations. This is a book worth savoring. It offers a glimpse of what can and what should be in an ideal organization."

Dave Ulrich, Professor, Ross School of Business, University of Michigan, Partner, The RBL Group

David Morrison

"While styles and approaches may vary, hope is the essential ingredient of leadership. Read this book and think about how you communicate hope to your organization."

David Morrison, President and CEO, Mercer Management Consulting

Michelle Gass

"The great leaders of tomorrow will not be defined by how well they lead from their head, but rather how well they lead from their heart. Putting Hope to Work is a great articulation of how to apply emotionally driven concepts, such as optimism, possibility, and connection into an organizations framework and culture. People do their best work when they are in an environment that makes them feel connected to ideas bigger than themselves, when there is an inspirational goal that may seem beyond reach, and when the culture infuses hope to keep the dream alive. Harry Hutson and Barbara Perry do a wonderful job laying out the journey to help leaders drive results by building organizations that are hopeful, creative, and inspired."

Michelle Gass, Senior Vice President, Category Mangement, Starbucks Coffee Company

Scott Hughes

"This book is a thoughtful and provocative reminder that when genuine (and realistic) hope is present in organizations, people think and act differently. In today's rapidly intensifying workplace, leaders need to balance their endless pursuit of efficiency with a healthy dose of inspiration and engagement. Even for those skeptics who don't believe 'hope makes all things possible,' this book will inspire you to more consciously create and nurture hope —for yourself but especially for others."

Deanna L. Leonard

"Putting Hope to Work is a wonderful exploration into the power of hope and what applying hope can do for an organization. In today's tumultuous business climate, where constant change is over-abundant, many organizations lose their way and morale suffers greatly. Something as simple and yet as complex as hope can mobilize a team and take them to a new level. This book is inspiring and refreshing, as no one has examined just how powerful and effective hope can be. I plan to take some of the stories and ideas shared in this book and put them into action immediately."

Deanna L. Leonard, VP of Design/Marketing/Merchandising Sara Lee

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