Promoting Great Customer Service From the Top Down

by Ruth Haag

Overview

"Great Customer Service From the Top Down" provides tips for creating a positive work environment for employees, and a positive shopping environment for customers (hint: the two are related).

(1,267 words)

"Great Customer Service From the Top Down" originally appeared in Ruth Haag's column, "Getting Along in the Office", in A Sandusky Bay Journal (vol.3, number 1-2)

Product Details

BN ID:	2940012609212
Publisher:	Haag Press
Publication date:	05/03/2011
Series:	Getting Along in the Office , #5
Sold by:	Barnes & Noble
Format:	eBook
File size:	20 KB

About the Author

Ruth Haag was assigned her first supervisory position over 30 years ago, and she
quickly began to have problems. Trained as a scientist, she began to analyze what was going wrong, and developed a management system that worked for her.

Ruth now trains supervisors to identify their shortcomings and tame them, while creating management systems that focus on their employees rather than themselves.

She is the CEO/CFO of Haag Environmental Company and the author of several books, as well as one of the publishers of the monthly newspaper, A Sandusky Bay Journal.