At last, a simple, well-written survey of process mapping, process improvement, and process management that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:
* The importance of process
* Process mapping
* Key stakeholders’ roles and responsibilities
* The ten-step process redesign methodology
* Process improvement and creating the process team
* The four lenses of analysis
* Customer report cards, benchmarking, and best practices
* Process redesign case studies
* Design principles for process redesign
* Barriers to process redesign
* Becoming a process-focused organization
* Building cross-department process management
* Using information technology in process management
