Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

by Edgar H. Schein

Overview

This book was originally written to communicate to my academic colleagues what I did when I went off to work with a company and to describe for consultants and managers my view of important events that occurred in organizations.

Product Details

ISBN-13:	9780201067361
Publisher:	FT Press
Publication date:	01/15/1988
Series:	Process Consultation Series
Edition description:	2ND
Pages:	204
Product dimensions:	5.35(w) x 8.15(h) x 0.70(d)

Table of Contents

I. PROCESS CONSULTATION DEFINED.

1. What Is Process Consultation?

II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.

2. Human Processes in Organizations: An Overview.

3. Communication Processes.

4. The Process of Building and Maintaining a Group.

5. Group Problem-Solving and Decision-Making.

6. Group Growth and Development: Norms and Culture.

7. Leading and Influencing.

8. Appraising Performance and Giving Feedback.

9. Intergroup Processes.

III. THE CONSULTING PROCESS IN ACTION.

10. Establishing Contact and Defining a Relationship.

11. Settings and Methods of Work.

12. Diagnostic Interventions.

13. Influencing Process through Confrontive Interventions: Agenda Management.

14. Confronting through the Use of Feedback.

15. Coaching, Counseling, and Structural Suggestions.

16. Evaluation of Results and Disengagement.

17. Process Consultation in Perspective.

Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs.

Appendix B: Memo II: Organization.

Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.