Procedure writing is a critical part of every business. If an organization doesn't have procedures that can be understood or followed, it can make mistakes that could cause nonconforming product, safety issues, or failure to meet customer expectations. That's why it's important to write procedures that are not only understandable but also cannot be misunderstood.
This e-book is designed to provide methods for writing procedures that will document the way business is actually conducted. It outlines the basic document requirements an organization can employ to provide objective evidence of the implementation of a quality management system. These techniques meet ISO 9001 requirements but can be used in any organization implementing a variety of management system standards. This book will also review best business practices to write and release procedures, demonstrate how to integrate change into procedures, and give you methods to use to deviate from procedures. You will also learn how to write procedures that reduce the potential of audit traps.
