Principles of Total Quality / Edition 3

by Vincent K. Omachonu, Joel E. Ross

Overview

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Product Details

ISBN-13:	9781574443264
Publisher:	Taylor & Francis
Publication date:	05/27/2004
Edition description:	REV
Pages:	512
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Vincent K. Omachonu, Joel E. Ross

Table of Contents

MANAGEMENT OF TOTAL QUALITY. Total quality management and the revival of quality in the United States. Leadership. Information and analysis. Strategic quality planning. Human resources development and quality management. Management of process quality. Customer focus and satisfaction. Benchmarking. Organizing for total quality management. Quality and productivity.. PROCESSES AND QUALITY TOOLS. The cost of quality. The concept of a process. Understanding data. The seven basic quality control tools. Control charts for variables. Control charts for attributes. When to use different control charts. Quality improvement stories. Quality function deployment. CRITERIA FOR QUALITY PROGRAMS.  ISO 9000. The Baldrige Award. European Union directives. QS-9000. ISO 14000. ISO 9000: A practical step-by-step approach. Process capability. Introduction to reliability. Introduction to Six Sigma. Healthcare service excellence.

Editorial Reviews

“The third edition of ‘Principles of Total Quality’ is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. … The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. … Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession.”
— Quality Assurance Journal
“The book is easy to read and understand and is a useful addition to collection of books on TQM.”
—TQM Magazine
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From the Publisher

A text for a college course or an organizational development and training program, and a guide for people responsible for developing and implementing total quality programs in their organizations. Covers the core ideas of total quality, the basic tools and techniques, the criteria for programs based on major standards, a step-by-step approach to ISO 9000 certification, and a case study. No mention is made of the first edition. Annotation c. by Book News, Inc., Portland, Or.

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