Pragmatic Customer Service: A Practical Guide for Small Business

Pragmatic Customer Service: A Practical Guide for Small Business

by D. M. Hawkins
Pragmatic Customer Service: A Practical Guide for Small Business

Pragmatic Customer Service: A Practical Guide for Small Business

by D. M. Hawkins

Paperback

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Overview

Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time. Dive into the world of community engagement, unleash the power of data-driven insights, and transform mistakes into opportunities that bolster loyalty. With a touch of humor and a wealth of knowledge, this guide empowers you to forge lasting connections, build a brand reputation that resonates, and ensure your business thrives in the competitive landscape. If you're ready to take your customer service game to the next level, this book is your essential toolkit for success!"

Product Details

ISBN-13: 9798855696462
Publisher: Barnes & Noble Press
Publication date: 01/05/2024
Series: Pragmatic Management Series
Pages: 124
Product dimensions: 5.00(w) x 8.00(h) x 0.26(d)

About the Author

D.M. Hawkins brings a wealth of expertise to the world of customer services as a seasoned executive and management consultant with over three decades of experience in the Technology Industry. Leveraging his impressive track record of working with some of the largest software companies in Europe and North America, Hawkins profoundly understands the modern business landscape.

Through his pragmatic and approachable writing, readers can benefit from his experience developing and leading global customer service organizations making "Pragmatic Customer Service" an excellent resource for managers of all levels and experience.
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