Practical IT Service Management: A Concise Guide for Busy Executives

by Thejendra BS

Overview

This book shows you how to set up a technical service management structure, using the best practice framework established by the IT Infrastructure Library. The ITIL system is the most widely accepted approach to technical IT service management worldwide. It teaches technical support staff how to provide the efficient IT services that are vital to your company's success.

Product Details

ISBN-13:	9781849281546
Publisher:	IT Governance Ltd
Publication date:	03/18/2008
Sold by:	Barnes & Noble
Format:	eBook
File size:	2 MB