Plunkett's Procedures for the Medical Administrative Assistant / Edition 5

by Heather D Ramsay Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Educati, Marie Rutherford Bachelor of Arts-General Studies Nursing Diploma (SGH/Centennial College)

Overview

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

• Written in an accessible, clear, engaging, and easy to understand style.
• Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
• Examples and exercises delve deeper into topic areas.
• Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
• Quintessentially Canadian content and viewpoint.
• Continuation of the beloved Dr. Plunkett theme.

• NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
• UPDATED! Expanded coverage of healthcare plans across Canada.
• NEW! Coverage of Electronic Medical Records (EMR).
• NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
• UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
• NEW! New and revised learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
• UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
• NEW! Chapter order and comprehensive Table of Contents.

Product Details

ISBN-13:	9781771721967
Publisher:	Elsevier Health Sciences
Publication date:	03/02/2020
Edition description:	5th ed.
Pages:	288
Product dimensions:	8.50(w) x 10.88(h) x (d)

About the Author

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island
Master of Education (Distance Education), Athabasca University

Marie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto

Faculty, Office Administration - Medical/Health Services at Georgian College.

Table of Contents

Part 1: Introduction to the Health Care Environment

1. Your Future as a Medical Administrative Assistant 2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant

3. Reception, Booking Appointments and Clinical Responsibilities 4. Patient Records Management 5. The Telephone and eCommunication Tools 6. Office Correspondence: Mail, Memos, Letters, and Envelopes 7. Health Insurance Plans 8. Financial Records 9. Managing Office Supplies 10. The Procedures Manual 11. Meeting Organization 12. Hospital Records, Requisitions, and Reports

Part 3: Career Development

13. Your Job Search

Appendices:• Appendix A: Common Abbreviations Used in the Health Care Field• Appendix B: Laboratory Medicine• Appendix C: Pharmacology• Appendix D: Reference Resources

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From the Publisher

Clear instruction for all the office procedures performed by today's medical office administrative assistants in Canada