Out of the Crisis, reissue

by W. Edwards Deming, Kevin Edwards Cahill (Foreword by), Kelly L. Allan (Foreword by)

Overview

The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Denning’s famous 14 Points for Management.

Now reissued for the managers and leaders of today!

Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. 

According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to:

• Stay in business
• Protect investment
• Ensure future dividends
• Provide more jobs through improved product and service

In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert.

Product Details

ISBN-13:	9780262350037
Publisher:	MIT Press
Publication date:	10/16/2018
Sold by:	Penguin Random House Publisher Services
Format:	eBook
Pages:	448
Sales rank:	888,052
File size:	4 MB

About the Author

W. Edwards Deming (1900–1993) was international consultant in management and quality. In 1987, he was awarded the National Medal of Technology and Innovation by President Ronald Reagan.

Table of Contents

1. Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market
2. Principles for Transformation of Western Management
3. Diseases and Obstacles
4. When? How Long?
5. Questions to Help Managers
6. Quality and the Consumer
7. Quality and Productivity in Service Organizations
8. Some New Principles of Training and Leadership
9. Operational Definitions, Conformance, Performance
10. Standards and Regulations
11. Common Causes and Special Causes of Improvement. Stable System.
12. More Examples of Improvement Downstream
13. Some Disappointments in Great Ideas
14. Two Reports to Management
15. Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
16. Organization for Improvement of Quality and Productivity
17. Some Illustrations for Improvement of Living
18. Appendix: Transformation in Japan
Index

What People are Saying About This

Endorsement

Healthcare has made some strides to improve outcomes while reducing costs. But there is so much more that can be done. The opportunities are great and pathways are known. Deming showed them to us first in Out of the Crisis. He gave us even more guidance in The New Economics. Anyone in charge of a health care entity, or any other entity for that matter would benefit greatly from reading and studying both books.

—Donald M. Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement

From the Publisher

Deming's profound insights stand the test of time. Every leader who cares about improving quality in the deepest sense of the word—that of making people's lives better—should be well-read in Deming's philosophy and methods. To understand Deming is to grasp how society and the economy can work smarter, not just in the name of efficiency, but in the cause of humanity.

—Jim Collins, author of Good to Great, coauthor of Built to Last

Following Deming's teachings helped us weather the great economic recession—and then to move forward to double the size of the company, profitably, shortly thereafter. Deming's approach is a continuing source of competitive advantage and rapid growth.

—Sherm Moreland, CEO, DesignGroup Commercial Architects & Planners

Using Dr. Deming's leadership philosophy helped us scale up quickly and profitably. Our employees were delighted with this enlightened and effective approach. Within a few years the company went public on the Nasdaq stock exchange.

—Keith Sparkjoy, cofounder, Pluralsight

Our company owes a huge debt to Dr. Deming's insights about how to lead and operate. Pride and joy in work, client satisfaction, growth, and quality are all high and sustainable.

—Travis Timmons, health care entrepreneur and President, Fitness Matters

Healthcare has made some strides to improve outcomes while reducing costs.  But there is so much more that can be done. The opportunities are great and pathways are known. Deming showed them to us first in Out of the Crisis. He gave us even more guidance in The New Economics. Anyone in charge of a health care entity, or any other entity for that matter would benefit greatly from reading and studying both books.

—Donald M. Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement