OUR GREAT CUSTOMER SERVICE IN OUR GREAT UNITED STATES: Whatever Happened to Good Customer?

by Faye Mcghee

Overview

As I have said so many times in my life ‘Knowledge is power’ and when you know what is going to happen and you come to expect it you can deal with it a lot better. We cannot let the terrible customer service we get defi ne us though. I have found that when customers are rude, mean or demanding it is because they have allowed the customer service representatives to make them that way. Control your own life and do not allow the customer service representative to do it for you. I feel that if I have a lot of stress in my life and I can deal with the craziness of our terrible customer service representatives without going postal so can everyone else. As I said before control your own life. When the guy at the cash register stares blankly at you and ask you for your discount card and you just handed it to him just smile and point to it. You are on your way home at this point anyway.

Product Details

ISBN-13:	9781483666907
Publisher:	Xlibris Corporation
Publication date:	07/22/2013
Sold by:	Barnes & Noble
Format:	eBook
File size:	375 KB