Organizational Crisis Management: The Human Factor

by Gerald Lewis

Overview

Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reacti

Product Details

ISBN-13:	9781040079829
Publisher:	Taylor & Francis
Publication date:	03/28/2006
Sold by:	Barnes & Noble
Format:	eBook
Pages:	208
File size:	559 KB

Table of Contents

Understanding the work organization as a social milieu. The relationship between organizational culture and organizational crisis management (OCM). Incident assessment: Proactive versus reactive measures. Reactions to crises, traumas, disasters, catastrophes. The lifespan of a crisis, trauma, disaster, catastrophe. The five "Rs". Legal and litigation aspects of crises, traumas, and workplace disruptions. Key roles within and outside the organization. Employee services and programs.

Editorial Reviews

"This book is a must read for all managers concerned with responding to workplace crises."
David Lee, Ph.D., Clinical Director, Magellan Health Services

"A stunning accomplishment! Brilliant concepts that are equally valuable to corporate management, government planners, employee assistance programs and all crisis responders. This book has become a vital component of my crisis tool kit."
Art Barker, MA, LPC, Regional Supervisor, Nation Crisis Response Coordinator
United Postal Service EAP

From the Publisher