Table of Contents
Foreword: Observations on the State of Organization Development xv
Edgar H. Schein Introduction xxi Joan V. Gallos
About the Editor xxix
Part One: The OD Field: Setting the Context, Understanding the Legacy 1 Editor’s Interlude
Historical Roots
1 What Is Organization Development? 3 Richard Beckhard
2 Where Did OD Come From? 13 W. Warner Burke
Evolution of the Field
3 Revolutions in OD: The New and the New, New Things 39 Philip H. Mirvis
Theory Versus Practice
4 Theories and Practices of Organizational Development 89 John R. Austin and Jean M. Bartunek
Part Two: The OD Core: Understanding and Managing Planned Change 129 Editor’s Interlude
Understanding Planned Change
5 Kurt Lewin and the Planned Approach to Change: A Reappraisal 133 Bernard Burnes
Intervention Theory
6 Effective Intervention Activity 158 Chris Argyris
Action Technologies
7 Action Research: Rethinking Lewin 185 Linda Dickens and Karen Watkins
8 Action Learning and Action Science: Are They Different? 202 Joseph A. Raelin
Appreciative Inquiry
9 Toward a Theory of Positive Organizational Change 223 David L. Cooperrider and Leslie E. Sekerka
Models of Change
10 Leading Change: Why Transformation Efforts Fail 239 John P. Kotter
11 The Congruence Model of Change 252 David A. Nadler
Part Three: The OD Process: Diagnosis, Intervention, and Levels of Engagement 263 Editor’s Interlude
Individual
12 Teaching Smart People How to Learn 267 Chris Argyris
Small Group
13 Facilitative Process Interventions: Task Processes in Groups 286 Edgar H. Schein
Large Group
14 Large Group Interventions and Dynamics 309 Barbara Bunker and Billie Alban
Intergroup
15 Understanding the Power of Position: A Diagnostic Model 322 Michael J. Sales
Organization
16 Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change 344 Joan V. Gallos
Part Four: OD Consulting: Leading Change from the Outside 363 Editor’s Interlude
Consulting Process
17 Masterful Consulting 365 Keith Merron
Consulting Phases and Tasks
18 Flawless Consulting 385 Peter Block
Contracting
19 The Organization Development Contract 397 Marvin Weisbord
Facilitation
20 The Facilitator and Other Facilitative Roles 409 Roger Schwarz
Coaching
21 The Right Coach 433 Howard Morgan, Phil Harkins, Marshall Goldsmith
Part Five: OD Leadership: Fostering Change from the Inside 445 Editor’s Interlude
Understanding Options and Challenges
22 Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On 447 Lee G. Bolman and Terrence E. Deal
Leading as the Internal Consultant
23 What Constitutes an Effective Internal Consultant? 470 Alan Weiss
Leading as the Boss
24 Reversing the Lens: Dealing with Different Styles When You Are the Boss 485 Gene Boccialetti
Leading the Boss
25 Relations with Superiors: The Challenge of “Managing” a Boss 501 John Kotter
Building Support
26 Enlist Others 518 James Kouzes and Barry Posner
Part Six: OD Focus: Organizational Intervention Targets 541 Editor’s Interlude
Strategy
27 Business Strategy: Creating the Winning Formula 545 Edward E. Lawler
Organizational Design
28 Matching Strategy and Structure 565 Jay Galbraith
Structure of Work
29 Designing Work: Structure and Process for Learning and Self-Control 583 Marvin Weisbord
Workspace Design
30 Making It Happen: Turning Workplace Vision into Reality 602 Franklin Becker and Fritz Steele
Culture
31 So How Can You Assess Your Corporate Culture? 614 Edgar H. Schein
Workforce Development
32 What Makes People Effective? 634 Edward E. Lawler
Team Development
33 What Makes a Team Effective or Ineffective? 656 Glenn M. Parker
Leadership Development
34 Developing the Individual Leader 681 Jay Conger and Beth Benjamin
Part Seven: OD Purpose and Possibilities: Seeing the Forest for the Trees 705 Editor’s Interlude
Fostering Mission and Commitment
35 Creating a Community of Leaders 709 Phillip H. Mirvis and Louis “Tex” Gunning
Integrating Systems
36 Designing High-Performance Work Systems: Organizing People, Work, Technology, and Information 730 David A. Nadler and Marc S. Gerstein
Utilizing Diversity
37 Diversity as Strategy 748 David A. Thomas
Creating Learning Organizations
38 The Leader’s New Work: Building Learning Organizations 765 Peter M. Senge
Creating Humane Organizations
39 Compassion in Organizational Life 793 Jason M. Kanov, Sally Maitlis, Monica C. Worline, Jane E. Dutton, Peter J. Frost, Jacoba M. Lilius
Fostering Growth and Development
40 Generating Simultaneous Personal, Team, and Organization Development 813 William R. Torbert
Part Eight: OD and the Future: Embracing Change and New Directions 829 Editor’s Interlude
Changes in the Field
Practitioner Perspective
41 Emerging Directions: Is There a New OD? 833 Robert J. Marshak
Scholarly Perspective
42 The Future of OD? 842 David L. Bradford and W. Warner Burke
Changes in the External Environment
The Digital Revolution
43 From Cells to Communities: Deconstructing and Reconstructing the Organization 858 Rosabeth Moss Kanter
Globalization
44 Actions for Global Learners, Launchers, and Leaders 888 Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr
Knowledge Management
45 Knowledge-Worker Productivity: The Biggest Challenge 914 Peter F. Drucker
Sustainability and the Environment
46 Beyond Greening: Strategies for a Sustainable World 934 Stuart L. Hart
Organizational Values
47 The Healthy Organization 950 Richard Beckhard
References 953
Name Index 1021
Subject Index 1035
