Operations Strategy: A Value Chain Approach

by David Walters

Overview

Operations Strategy seeks to combine knowledge management, relationship management, and advances in technology to inform the development of strategic advantage. The text adopts a value chain approach, making it ideal for higher level modules. It contains a number of features to aid the learning process-chapter introductions, chapter summaries, further reading, and boxed features.

Product Details

ISBN-13:	9780333961124
Publisher:	Bloomsbury Academic
Publication date:	06/26/2002
Edition description:	2002
Pages:	400
Product dimensions:	6.00(w) x 9.00(h) x 0.82(d)

About the Author

DAVID WALTERS is Professor of Marketing and Head of the Business Department in the Division of Economic and Financial Studies at Macquarie University in Sydney, Australia.
DAVID WALTERS is Professor of Marketing and Head of the Business Department in the Division of Economic and Financial Studies at Macquarie University in Sydney, Australia.

Table of Contents

Introduction: Emerging Characteristics of value and value creation and delivery
Perspectives of Value
Value as a Business Concept
Value Based Organisations: the Growth of Flexible Response and Virtual Organisations
Supply Chains and Value Chains: Definitions, Characteristics, Differences and Directions
Value Based Organisations: the Value Chain Approach
Strategic and Operational Characteristics and Components
Corporate Value, Performance Management, Coordination and Control: Issues and Options
Managing Customer Value and the Value Proposition
Core Competencies, Key Success Factors, Value/Cost Drivers and Process Management
Where Value Strategy and Value Operations Meet
Existing Value Chains
Industry Value Chains
Corporate Value Chains
Value and Value Chains in Healthcare
Value Chains in Education
Configuring the Value Chain, Structure and Performance
Configuring the Value Chain
Case Study Exercises.

What People are Saying About This

From the Publisher

'I particularly like its straightforward, functional approach, which makes it easy for the student to understand. I also like the liberal use of examples and case studies, which are bang up to date and still topical. ' - Mark Godson, Sheffield Hallam University

'...forces students to think conceptually and this is refreshing...it offers rigorous treatment of the important concepts...' - Dr Brian Carlisle, Honoray Professor of Managment, Samara State University, Russia

'This text makes, in my opinion, a considerable contribution to the teaching material available in this area. An excellent text.' - Ray Rogers, Coventry Business School

Editorial Reviews

"The subject coverage is very good. There are many strong points to this book. I particularly like its straightforward, functional approach, which makes it easy for the student to understand."--Mark Godson, Sheffield Hallam University
"The text...forces students to think conceptually and this is refreshing...it offers rigorous treatment of the important concepts and their blending together throughout the text."--Brian Carlisle, Samara State University, Russia
"This text is excellent, making good use of a wide range of organizations to support and underpin the theories and arguments put forward...This text makes, in my opinion, a considerable contribution to the teaching material available in this area. An excellent text."--Ray Rogers, Coventry Business School

From the Publisher