Operations Management: A Strategic Approach / Edition 1

by Alison Bettley, David Mayle, Tarek Tantoush

Overview

‘This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University

Product Details

ISBN-13:	9781412919036
Publisher:	SAGE Publications
Publication date:	10/03/2005
Series:	Published in association with The Open University
Pages:	328
Product dimensions:	7.44(w) x 9.68(h) x (d)

Table of Contents

Introduction
THEME 1: OPERATIONS AS STRATEGY
Operations-Based Strategy - Robert Hayes and David Upton
Resource-based Competition and the New Operations Strategy - St[ac]ephane Gagnon
Stakeholder Capitalism and the Value Chain - Edward Freeman and Jeanne Liedtka
Managing the Transition from Products to Services - Rogelio Oliva and Robert Kallenburg
In Defense of Strategy as Design - Jeanne Liedtka
THEME 2: APPROACHES AND TECHNIQUES
Leveraging Management Improvement Techniques - Kenneth Euske and Steven Player
A Critical Examination of the Business Process Re-Engineering Phenomenon - Stefano Biazzo
Best Practice in Business Excellence - John Oakland, Steve Tanner and Ken Gadd
The Fallacy of Universal Best Practices - H J Harrington
THEME 3: THE ROLE OF TECHNOLOGY
Technology, the Technology Complex and the Paradox of Technology Determinism - James Fleck and John Howells
IT-Enabled Business Transformation - N Venkatraman
From Automation to Business Scope Redefinition
Executive Forum - Robert M Price
Technology and Strategic Advantage
Technology Infusion in Service Encounters - Mary Jo Bitner, Stephen Brown and Matthew Meuter
Integrating Environmental Issues into the Mainstream - Linda Angell and Robert Klassen
An Agenda for Research in Operations Management
THEME 4: HUMAN ISSUES
Seven Practices of Successful Organizations - Jeffrey Pfeffer
A Framework for Linking Culture and Improvement Initiatives in Organizations - James Detert, Roger Schroeder and John Mauriel
Empowering Service Employees - David Bowen and E Lawler
Client Co-Production in Knowledge-Intensive Business Services - Lance Bettencourt et al