Table of Contents
List of Figures, Tables and Boxes vii
About the Contributors ix
Preface xi
1 Introduction: Negotiating Public Services in the Congo Tom De Herdt Kristof Titeca 1
Part I Public Services and the State
2 Reform of the Public Wage System in the DRC: The Système Intégré de Gestion des Ressources Humaines et de la Paie and Its Prospects Stylianos Moskonas 26
3 Neighbourhood Chiefs in Urban DRC: "The State is Me, the State is You, the State is All of Us" Stéphanie Perazzone 51
4 Donors and a Predatory State: Struggling with Real Governance Camilla Lindstrom 74
Part II Case Studies
5 The Public Electricity Service in Kinshasa: Between Legal Oversight and Autonomy Jean-Pierre Mpiana Tshitenge 96
6 Police at Work in Bukavu: Negotiating Revenue-generation in Urban Pirate Markets Michel Thill 120
7 The Public Transport Sector in Kinshasa: The Battle Around the "Spirit of Death" Albert Malukisa Nkuku Kristof Titeca 142
8 Garbage Collection in Bukavu: "The Political Class Does Not Take Care of Garbage Here" Randi Solhjell 168
9 Real Land Governance and the State: Local Pathways of Securing Land Tenure in Eastern DRC Aymar Nyenyezi Bisoka Klara Claessens 190
10 Public Services at the Edge of the State: Justice and Conflict-resolution on in Haut-Uélé Kristof Titeca 214
Index 235