Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di
Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.

What are the right rules for the coffee machine at work? Why do husbands always drink from the milk carton? Why are so many retail clerks rude? This book explains the reasons behind—and, more importantly, explains the proper responses to—all the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an office worker just trying to figure out how to deal with pushy or messy colleagues, this is a book for you. It’s as funny as it is useful.
1129390763
Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di
Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.

What are the right rules for the coffee machine at work? Why do husbands always drink from the milk carton? Why are so many retail clerks rude? This book explains the reasons behind—and, more importantly, explains the proper responses to—all the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an office worker just trying to figure out how to deal with pushy or messy colleagues, this is a book for you. It’s as funny as it is useful.
12.95 In Stock
Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di

Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di

by Cynthia W Lett
Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di

Modern Civility: Etiquette for Dealing with Annoying, Angry, and Di

by Cynthia W Lett

Paperback

$12.95 
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Overview

Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.

What are the right rules for the coffee machine at work? Why do husbands always drink from the milk carton? Why are so many retail clerks rude? This book explains the reasons behind—and, more importantly, explains the proper responses to—all the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an office worker just trying to figure out how to deal with pushy or messy colleagues, this is a book for you. It’s as funny as it is useful.

Product Details

ISBN-13: 9781626364127
Publisher: Skyhorse
Publication date: 01/02/2014
Pages: 208
Product dimensions: 5.90(w) x 8.90(h) x 0.80(d)

About the Author

In 1983 Cynthia Lett developed an international meeting planning consultancy, which took her to 102 countries planning United States participation in world congresses and other international meetings for corporations and government. She used her knowledge of protocol and etiquette as protocol chief for MCI Telecommunications and director of the Lett Group. In 2005 she started and continues to run the International Society of Protocol & Etiquette Professionals, which is the only international certification provider in the industry. She taught business protocol at the George Washington University Elliott School of International Affairs for seven years. She continues to teach seminars and speaks on the subjects of business and social etiquette and international protocol.

Table of Contents

Prologue ix

Annoyance Rating System 1

Chapter 1 Significant Others and Children 3

Husbands 4

In the Kitchen 4

Coffee 6

Emptying the Trash 6

Snoring 7

Doing the Laundry 8

The Art of Communication 9

Miscellaneous Annoyances 10

Wives and Girlfriends 13

Children 18

Restaurants 19

A Meltdown 20

Appearance of Children 21

Out at the Store 22

Around the House 23

Electronics 24

Parents and Their Children 25

Miscellaneous Annoyances 27

Chapter 2 Eating with Others 33

Hearing Others Eat 34

Watching Others Eat 35

General Restaurant Annoyances 37

Restaurant Waitstaff 38

Common Table Manners 39

Using Utensils 43

Food Conversations 45

Miscellaneous Annoyances 46

Chapter 3 Working with Others 51

Bosses 52

Cubicles 57

Messy Office Environment 60

Food at Work 61

Office Meetings 62

Office Parties 63

Interviews

Part 1 64

Part 2 65

Miscellaneous Annoyances 66

A Side Note: The Office "Jerk" 70

Chapter 4 Being Served 75

General Customer Service 75

Virtual Help Desks 75

Doctor's Office 76

Retail 78

From the Store's Point of View 78

From the Customer's Point of View 81

Customers Annoying Other Customers 82

Restaurants 84

The Customer vs. the Waitstaff 84

The Waitstaff vs. the Customer 88

Fast-food Industry 89

Chapter 5 Plugged In 95

Telephones 95

Cell Phones 98

E-mail 100

Voicemail 105

Caller ID 107

Chapter 6 Money 109

Chapter 7 Daily Living 119

Basic Manners 119

Interactions with People 120

How Others Look 122

Youthful Fashion Statements 123

Chewing Gum and Spitting 124

Touching 125

Guests in Your Home 126

Driving 128

The Traveling Public 132

Punctuality 135

Procrastination 138

The TV 139

Handicap Parking Spaces 140

Soliciting 140

Pets 141

Chapter 8 Communication 143

New Verbiage 144

Greetings 145

Handshakes 145

Kissing 147

Hey, Dude! 148

Cursing 148

Talking in Quiet Spaces 150

Boasting 151

Names 152

Speaking with Others 155

Grammar and Usage 157

Misinterpretations 163

Conclusion 169

Resources 171

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