Microsoft Dynamics 365 AI for Business Insights: Transform your business processes with the practical implementation of Dynamics 365 AI modules

by Dmitry Shargorodsky

Overview

If there is one hot topic being discussed in every boardroom meeting today, it’s AI. With Microsoft Dynamics 365 AI proving to be a game-changer, it’s essential for business professionals to master this tool. Microsoft Dynamics 365 AI for Business Insights will help you harness AI across key business functions to streamline processes and enhance customer experiences.
Written by a seasoned professional with 15+ years of experience, this book guides you through Dynamics 365 AI’s practical applications across sales, customer service, marketing, and finance departments. You'll learn how to enhance customer experiences, streamline sales processes, optimize marketing strategies, and improve financial forecasting. This book also explores the integration of generative AI tools such as OpenAI Service, Azure Open AI, language models, and Microsoft Copilot within the Dynamics 365 ecosystem. With real-world examples, case studies, and expert insights, you’ll discover the transformative potential of this powerful toolkit. As well as driving sales insights and implementing fraud protection, you’ll explore emerging AI trends, Microsoft's roadmap for Dynamics 365 AI, and the upcoming features.
By the end, you’ll be all set to unlock new growth opportunities using Dynamics 365 AI.

Product Details

ISBN-13:	9781801812429
Publisher:	Packt Publishing
Publication date:	03/29/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	178
File size:	2 MB

About the Author

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.

Table of Contents

Table of Contents

1. Introduction and Architectural Overview of Dynamics 365 AI
2. Microsoft Dynamics 365 AI Architecture and Foundations
3. Implementing Dynamics 365 AI for Sales Insights
4. Driving Customer Service Excellence with Dynamics 365 AI
5. Marketing Optimization with Dynamics 365 AI
6. Financial Analytics with Dynamics 365 AI
7. Leveraging Generative AI in Dynamics 365
8. Harnessing MS Copilot for Enhanced Business Insights
9. “Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics
10. Fraud Protection with Dynamics 365 AI
11. Future Trends and Developments in Dynamics 365 AI