Message Received: 7 Steps to Break Down Communication Barriers at Work

by Mary E. Donohue

Overview

The action plan you need to ensure everyone’s understood—digitally and across generations

According to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time! From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today’s tech has increased the speed and scope of our communications—as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.

In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause—even (especially) when you’re working with a generationally diverse team. Discover what’s at the root of the problem—from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom—and learn how to respond to different communication preferences now.

Through helpful charts, case studies, evidence-backed research, and more, you’ll walk away with the tools you need to ensure everyone on your team—yourself included—is heard and understood, so there’s less time clarifying and more time for everyone to be their best, most productive selves.

Product Details

ISBN-13:	9781260456356
Publisher:	McGraw Hill LLC
Publication date:	09/18/2020
Pages:	240
Sales rank:	1,120,442
Product dimensions:	6.10(w) x 9.10(h) x 1.00(d)

About the Author

Dr. Mary Donohue has pioneered research in the field of evolutionary psychology with a focus on team leadership and management through technology. An award-winning CEO, she was named one of the 18 Outstanding Women in Tech and Diversity MBA’s top 50 under 50.

Table of Contents

ACKNOWLEDGMENTS

INTRODUCTION

YOUR BRAIN: THE GREAT DIGITAL VOICE CRISIS

CHAPTER ONE

STEP 1: STOP ASSUMING

CHAPTER TWO

STEP 2: ELIMINATE DIGITAL DISTRUST

CHAPTER THREE

STEP 3: UNDERSTAND MISUNDERSTANDINGS

CHAPTER FOUR

STEP 4: IDENTIFY GENERATIONAL TRIGGERS

CHAPTER FIVE

STEP 5: HAVE BETTER MEETINGS

CHAPTER SIX

STEP 6: AMPLIFY GENERATIONAL

COLLABORATION WITH MENTORING

CHAPTER SEVEN

STEP 7: REALIZE YOUR POWER

AS A COMMUNICATOR

NOTES

GLOSSARY

INDEX