Table of Contents
Introduction 1
Part I: Getting Into Teams 7
Chapter 1: Recognizing a Business Team When You See One 9
Chapter 2: Creating a Team Culture: Going Beyond the Magic Wand 23
Part II: Leadership for Team Success 37
Chapter 3: Leading Teams as a Coach 39
Chapter 4: Leading Teams Through Change 55
Part III: Strategies for Building Productive Teams 73
Chapter 5: The Focus Cornerstone: Seeing Where the Team Is Going, and How 75
Chapter 6: Everyone Working Together: The Cohesiveness Cornerstone 99
Chapter 7: Taking Responsibility: The Accountability Cornerstone 121
Part IV: Developing Tools for Productive Team Players 139
Chapter 8: Communicating: Listening and Speaking at Your Best 141
Chapter 9: Problem-solving and Planning: Adding Method to the Madness 159
Chapter 10: Resolving Conflicts on the Team 179
Chapter 11: Making Decisions as a Team 197
Chapter 12: Making the M Word (Meetings) Meaningful 215
Part V: Managing Some Tougher Team Matters 239
Chapter 13: Managing Without Supervisors: Self-Directed Teams 241
Chapter 14: Managing Project Teams and Task Teams to Success 263
Chapter 15: Show Us the Money: Incentives and Other Rewards for Teams 281
Part VI: The Part of Tens 299
Chapter 16: Ten Tips for Management Groups to Work as Teams 301
Chapter 17: Ten Tips for Getting a Team Back on Track 307
Chapter 18: Ten Qualities of an Effective Team Player 313
Index 317