Managing Stress and Preventing Burnout in the Healthcare Workplace

by Jonathon Halbesleben

Overview

Stress is an easy thing to ignore. It seems normal. Everyone is stressed, right? But do you know that stress among your clinical staff and administrative employees significantly affects the quality of care patients receive? It leads to medical errors, near misses, and lower patient satisfaction. As a leader in your organization, you cannot ignore the significant impact that stress can have on organizational performance.

This is not a self-help book. Rather, it is an “other-help” book that will explain how to evaluate and address the stress your clinicians and administrators regularly face. After making the business case for addressing stress, it explains how to reverse the burnout your employees are experiencing and reengage them in their work.

Topics covered include:

The direct and indirect costs associated with stress from the perspective of clinical staff, administrative staff, and the organization as a whole The main theories about stress management and the primary stressors facing clinical and administrative staff How to assess stress and burnout, and tools you can use to determine the extent of the problem in your organization How to identify the common underlying stressors leading to burnout among employees Strategies that shift emphasis from individuals and focus instead on changing the stressful environment in which they work Techniques for sustaining a positive environment so it can remain stress free

Product Details

ISBN-13:	9781567933437
Publisher:	Health Administration Press
Publication date:	11/01/2009
Series:	ACHE Management
Edition description:	None
Pages:	144
Product dimensions:	5.90(w) x 9.00(h) x 0.40(d)

About the Author

Jonathon R. B. Halbesleben, Ph.D., is an assistant professor in the Department of Management and Marketing at the University of Wisconsin–Eau Claire. Dr. Halbesleben has published more than 45 peer-reviewed journal articles based on his research on stress, burnout, engagement, and work–family relationships. He serves on the editorial boards of the Journal of Organizational Behavior and the Journal of Management History and is an associate editor of the Journal of Occupational and Organizational Psychology.

Table of Contents

Acknowledgments ix

Introduction: The Role of the Healthcare Manager in Addressing Stress and Burnout xi

Chapter 1 Making the Case for Addressing Stress and Burnout Healthcare Organizations 1

Chapter 2 Defining the Problem of Stress and Burnout in Healthcare Organizations 17

Chapter 3 When Stress Becomes Burnout 33

Chapter 4 Capturing Stress and Burnout 43

Chapter 5 The BRIDGES Program: Reducing Burnout in Healthcare Professionals 53

Chapter 6 Taking Sustainability to the Next Level: Developing a "Stress-Free Environment" 79

Chapter 7 Putting It All Together: Beating Burnout, Building Engagement 95

Appendix A Helpful Resources for Dealing with Stress and Burnout 101

Appendix B BRIDGES Resources 107

References 111

Index 117

About the Author 123