Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

by Joan C. Curtis
ISBN-10:
0313362785
ISBN-13:
9780313362781
Pub. Date:
06/08/2009
Publisher:
Bloomsbury Academic
ISBN-10:
0313362785
ISBN-13:
9780313362781
Pub. Date:
06/08/2009
Publisher:
Bloomsbury Academic
Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

by Joan C. Curtis

Hardcover

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Overview

This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace.

Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace gives employers and employees the tools they need to resolve uncomfortable, unproductive workplace conflicts in a forthright, sensitive, and systematic way. This necessary and timely title gives readers examples of common, real-life workplace situations, followed up with a new and effective way to respond—the Say It Just Right model of communication—applied to each case.

Managing Sticky Situations at Work ranges over a myriad of all-too-familiar problems involving and affecting bosses, co-workers, clients, and subordinates. Examples come from the health care professions, information technology companies, small businesses, retail, the public sector, and other sources. From back-stabbing and personality clashes, to bullying bosses and awkward office romances, to inappropriate Internet use and nasty emails, it gives readers recognizable scenarios, practical solutions, and the parameters to help them "say it just right" when it is time to act.


Product Details

ISBN-13: 9780313362781
Publisher: Bloomsbury Academic
Publication date: 06/08/2009
Pages: 213
Product dimensions: 6.30(w) x 9.30(h) x 1.20(d)
Age Range: 12 - 18 Years

About the Author

Joan C. Curtis, EdD, is CEO of Total Communications Coaching (http://www.TotalCommunicationsCoach.com).

What People are Saying About This

C.J. Hayden

"Managing Sticky Situations at Workis the perfect guide to communicating powerfully with co-workers, staff, bosses, and clients. The 'Say It Just Right' model Joan Curtis has created provides a clear, simple framework for finding the right words in any situation. Packed with specific examples and real-world solutions, this book will help you gracefully resolve any workplace communication challenge. Buy a copy for your boss!"

Connie Glaser

“Curtis provides practical, straight-forward strategies for talking your way out of sticky situations at work. Find yourself tongue-tied when trying to tell your boss what you really think? This book provides valuable advice for taking the stress out of workplace communications!”

Connie Glaser

"Curtis provides practical, straight-forward strategies for talking your way out of sticky situations at work. Find yourself tongue-tied when trying to tell your boss what you really think? This book provides valuable advice for taking the stress out of workplace communications!"

Connie Glaser, Syndicated Columnist and Communications Expert

C.J. Hayden

"Managing Sticky Situations at Work is the perfect guide to communicating powerfully with co-workers, staff, bosses, and clients. The 'Say It Just Right' model Joan Curtis has created provides a clear, simple framework for finding the right words in any situation. Packed with specific examples and real-world solutions, this book will help you gracefully resolve any workplace communication challenge. Buy a copy for your boss!"

C.J. Hayden, Author of Get Clients Now! and Get Hired Now!

Dave Lindbeck

"After reading this book, you will know how to successfully handle situations that used to baffle you, and you’ll do it with less stress, more finesse, and a great deal of confidence."

Dave Lindbeck

"After reading this book, you will know how to successfully handle situations that used to baffle you, and you'll do it with less stress, more finesse, and a great deal of confidence. "

Dave Lindbeck, Business Coach - InStep Coaching

Lya Sorano

"When I first held Joan Curtis's new book in my hands, I knew this was something the members of my organization, Atlanta Women in Business, had to know about. This is not an academic text; it's 'real life,' and full of everyday situations that we can all relate to. And the best thing—it offers solutions! Curtis's 'Say It Just Right' model is expertly crafted and usefully applied—a great learning tool for every business person in the country!"

Lya Sorano

"When first held Joan Curtis's new book in my hands, I knew this was something the members of my organization, Atlanta Women in Business, had to know about. This is not an academic text; it's 'real life,' full of everyday situations that we can all relate to. And the best thing -- it offers solutions! Curtis's 'Say It Just Right!' model is expertly crafted and usefully applied -- a great learning tool for every business person in the country!"

Lya Sorano, Founder & Principal

Atlanta Women in Business

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